Integrations & API — found from sitemap — Gladly

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Facts read from this source

• API token required Report an error

  “API tokens are required to use Gladly APIs for security and authentication purposes. Tokens can be accessed and created by users who at least have an API user role.”

• Webhook limit Report an error

  “Create up to 50 webhooks for your organization.”

• Webhook config fields Report an error

  “Name – Enter a name to help you identify the app using a webhook. Enabled (toggle) – Allows you to activate/deactivate the webhook. Click the toggle so it's green to activate the webhook. Webhook URL – Enter the URL where you'd like to send events.”

• Webhook basic auth Report an error

  “Username (Optional) – Enter the username for the app you are integrating. Password (Optional) – Enter the password for the app you are integrating. Realm (Optional) – Enter realm to run basic auth against.”

• Webhook custom headers Report an error

  “HTTP Headers (Optional) – There are two columns (Header, Value) required for HTTP Headers (e.g., X-API-Key) to be included in every request.”

• Webhook auto deactivate Report an error

  “Gladly automatically deactivates webhooks that fail.”

• Token rotation Report an error

  “Should you lose this token or wish to rotate your application keys, you can do the following: Generate a new token. Store the new token in a secure location. Delete the old token. Update your applications/scripts with the new token.”

• Token visibility Report an error

  “Copy and secure the token under the Token column. The token is only shown once, so save it in a secure location.”

• User invitation expiry Report an error

  “An email will be sent to the user. Someone must complete the registration and sign in to Gladly to create API tokens or webhooks. They'll have 24 hours to accept the user invitation before it expires.”

• Deactivated user impact Report an error

  “If a user account with API tokens or webhooks attached to it is deactivated, apps or external sources using the token or webhook linked to the user will stop working.”

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