Integrations & API — found from sitemap — Gladly

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• API export tool beta Report an error

  “This tool is currently in beta testing as we collect feedback and continuously improve its features and capabilities.”

• API export tool description Report an error

  “The Support Tool Portal is a web-based application that provides a user-friendly GUI wrapper around Gladly's REST APIs. It enables customers and support teams to perform common API operations without writing code, significantly reducing manual work and technical barriers.”

• API export tool access URL Report an error

  “Go to https://support-tools.gladly.tools/”

• API token generation Report an error

  “API Token – Log into Gladly Team and generate the API Token by going to Setting > API Tokens > Create Token.”

• API token permission Report an error

  “Note – You have have the API User permission assigned to you to create tokens.”

• Portal sections Report an error

  “Once connected, you'll see the sidebar with five sections: Configuration, Conversations, Bulk Close, Logs, and IVR.”

• Export topics Report an error

  “Export Topics Downloads a CSV of all Topics configured in your Gladly instance.”

• Export inboxes Report an error

  “Export Inboxes Downloads a CSV of all Inboxes configured in your Gladly instance.”

• Export answers Report an error

  “Export Answers Downloads a CSV of all Answers (canned responses) in your Gladly instance.”

• Export audiences Report an error

  “Export Audiences Downloads a CSV of all Audience segments configured in your Gladly instance.”

• Export business hours Report an error

  “Export Business Hours Downloads a CSV of all Business Hours configured in Gladly”

• Export webhooks Report an error

  “Export Webhooks”

• Export teams Report an error

  “Export Teams Downloads a CSV of all Teams”

• Export agents Report an error

  “Export Agents Downloads a CSV of all Agent names, email address and unique identifiers”

• Import agent preferences Report an error

  “Agent Preferences uses a round-trip workflow — you export the current preferences for all agents to CSV, edit the values externally, then re-upload the modified file to apply changes.”

• Import answers Report an error

  “Import Answers What gets imported: Creates or updates canned responses (Answers) in bulk from a CSV file.”

• Import topics Report an error

  “Import Topics What gets imported: Creates or updates Conversation Topics in bulk from a CSV file.”

• Export single conversation Report an error

  “Export a single Conversation by its ID. Returns a CSV containing every Conversation item (message, note, activity) within that Conversation.”

• Export customer conversations Report an error

  “Export all Conversations for a specific customer. Returns a ZIP file containing two CSV files:”

• Get file export Report an error

  “Generate an export of Conversations for the last 7 days. You can also browse and download completed export jobs that have been run via the Gladly API.”

• Raw transcript export limitation Report an error

  “All-time/multi-day historical raw transcript data can only be generated by Gladly Support.”

• Export events Report an error

  “Export Events allows you to download event data from your Gladly instance using the Events API.”

• Events 24h limitation Report an error

  “24-Hour Window Only. Due to Events API requirements and limitations, you can only export events from the past 24 hours. No historical data beyond this timeframe is available.”

• Bulk close conversations Report an error

  “Upload a CSV to bulk-close conversations and optionally apply a topic to each one before closing.”

• Bulk close tasks Report an error

  “Upload a CSV to bulk-close Tasks. The tool preserves each Task's current assignee during the close operation.”

• Bulk close irreversible Report an error

  “Bulk Close is irreversible: The Bulk Close operations modify live data.”

• Call events lookup Report an error

  “Download participant events for a specific phone call Conversation item. This provides a detailed timeline of everything that happened during a voice call.”

• Ivr recording export Report an error

  “Download all IVR recordings and their associated IVR IDs as a ZIP file. The ZIP contains the audio files (MP3 format) for every IVR prompt configured in your instance.”

• Webhook retry disable Report an error

  “When Gladly cannot successfully deliver a webhook event (i.e., the endpoint does not respond within 15 seconds or returns an error), it retries a set number of times. If all retries fail, the webhook is disabled”

• Freeform topics export Report an error

  “Export Conversations with Freeform Topics Available through Insight Builder.”

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