Ticketing, queues & SLA — found from sitemap — LivePerson

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Facts read from this source

• Queue state API legacy Report an error

  “Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future. It is recommended to build future integrations on top of LivePersons Key Messaging Metrics API instead.”

• Queue state metrics Report an error

  “Retrieves the current queue state related metrics at the skill level: Current queue size Current available slots Current max wait time in queue in milliseconds (version 2 and above)”

• Queue state endpoint Report an error

  “GET https://{domain}/operations/api/account/{accountID}/queuestate?skillIds=&v=`”

• Queue state rate limiting Report an error

  “Note: These methods are subject to Rate-Limiting policies. This means that the maximum number of concurrent requests is limited on the server side.”

• Queue state params Report an error

  “skillIds When provided, metrics on the response will be grouped by the requested skills. When not provided, the default will be 'skillIds=all', and metrics on the response will be calculated by all skills with queue state data.”

• Queue state unlimited concurrency slot value Report an error

  “Note: If the agent concurrency set to 'Unlimited', the number of current available slots for the associated skill will always be 1.”

• Queue state no data indicator Report an error

  “The current max wait time in the queue in milliseconds. If no one is waiting in queue returns -1”

• Queue state totals exclusion Report an error

  “Note that in any case that for a certain skill there is no queue state data (hence a -1 value), it will not be aggregated to totals, meaning only valid (non -1) skill queue state values are summed up.”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Integrations & API
• The Data Protection Officer Ticketing, queues & SLA
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Integrations & API
• The Integrator Ticketing, queues & SLA
• The Integrator Integrations & API
• The Skeptic Ticketing, queues & SLA
• The Skeptic Integrations & API
• The Support Lead Ticketing, queues & SLA
• The Support Lead Integrations & API