Ticketing, queues & SLA — found from sitemap — LivePerson

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Facts read from this source

• SLA histogram deprecation Report an error

  “Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future. It is recommended to build future integrations on top of LivePersons Key Messaging Metrics API instead.”

• SLA histogram purpose Report an error

  “Retrieves the distribution of visitors’ wait time in the queue, before an agent replies to their chat. The wait time in the histogram is accurate (no more than +/- 5 seconds). Histogram bucket sizes are specified in multiples of 5 seconds.”

• SLA histogram bucket aggregation Report an error

  “SLA is calculated using bucket-based aggregation techniques, in which events are collected into 5 minute buckets. For this reason, events may be included that took place outside of the requested time frame.”

• Rate limiting Report an error

  “These methods are subject to Rate-Limiting policies. This means that the maximum number of concurrent requests is limited on the server side.”

• SLA histogram endpoint Report an error

  “GET https://{domain}/operations/api/account/{accountID}/sla?timeframe=&skillIds=&groupIds=&histogram=&v=`”

• SLA histogram timeframe max Report an error

  “The maximum timeframe value is 1440 minutes (24 hours). numeric required”

• SLA histogram skillids param Report an error

  “When provided, SLA will be calculated only for interactions involving agents of the specified skills. You can provide one or more skill IDs. Example: skillIds=4,15,3. To retrieve all skills active for the time period, use skillIds=all. If no skillIds is provided, 'all’ is assumed.”

• SLA histogram groupids param Report an error

  “When provided, SLA will be calculated only for interactions involving agents of the specified groups. You can provide one or more agent group IDs. Example: groupIds=4,15,3. To retrieve all agent groups active for the time period, use groupIds=all. If no groupIds is provided, 'all’ is assumed.”

• SLA histogram histogram param Report an error

  “Histogram bucket ranges (in seconds). Values in the list must be multiples of 5 seconds. Each value is taken as the lower limit of a bucket. The value '0’ is always assumed to be part of the histogram.”

• SLA histogram version param Report an error

  “v Version of API, for example, v=1. numeric required”

• SLA histogram response fields Report an error

  “accumulated The percentage of chats that fall in this bucket or in earlier buckets (buckets for shorter queue wait periods). long percentageFromTotal The percentage of chats that fall in this bucket. long chats The number of chats with wait time that falls in this bucket. long”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Integrations & API
• The Shop Operator Ticketing, queues & SLA
• The Integrator Ticketing, queues & SLA
• The Integrator Integrations & API
• The Skeptic Ticketing, queues & SLA
• The Support Lead Ticketing, queues & SLA
• The Support Lead Integrations & API