Integrations & API — found from sitemap — LivePerson

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Facts read from this source

• Connector API purpose Report an error

  “The Connector API enables you to build applications that connect common messaging channels (such as Facebook Messenger, WeChat, Viber, Slack and so on) with Conversational Cloud.”

• Connector components Report an error

  “The Messaging Send API: Send HTTPS requests based on the Messaging Window API framework. This component of the Connector API handles communication between the Connector and Conversational Cloud. It has two API endpoints, create conversation (CONVERSATION) and send message (SEND)”

• Send API endpoints Report an error

  “It has two API endpoints, create conversation (CONVERSATION) and send message (SEND) (close conversation is a send message with a closing context in the payload).”

• Webhooks notifications Report an error

  “Webhooks Notification Service: This component sends notifications from Conversational Cloud based on the Messaging Window API framework to the connector Webhooks HTTPS-endpoints.”

• Webhooks https endpoint required Report an error

  “as part of using the Connector API, brands will be required to expose their Webhooks' HTTPS-endpoints.”

• Out of box connectors Report an error

  “Conversational Cloud already provides out of the box connectors to Facebook, Google My Business, Apple Messages for Business, LINE, SMS via Twilio with many more in the pipeline.”

• Capability create conversation with sdes Report an error

  “Create a new conversation and send SDEs in one step Messaging SEND API CONVERSATION”

• Capability send text Report an error

  “Send text messages Messaging SEND API SEND”

• Capability send images Report an error

  “Send images Messaging SEND API SEND”

• Capability sent read received indications Report an error

  “See SENT, READ and RECEIVED indications Webhooks N/A”

• Capability chat state events Report an error

  “Send chat state events (COMPOSING (i.e. Consumer is typing), ACTIVE, INACTIVE etc.) Messaging SEND API SEND”

• Capability receive chat state events Report an error

  “See chat state events (COMPOSING (i.e. Agent is typing), ACTIVE, INACTIVE etc.) Webhooks N/A”

• Capability structured content metadata Report an error

  “Send conversation metadata - Structured content identifier metadata Messaging SEND API SEND”

• Capability close conversation Report an error

  “Close conversation Messaging SEND API SEND”

• Capability csat fcr ratings Report an error

  “Send CSAT (Customer Satisfaction) and FCR (First Contact Resolution) ratings Messaging SEND API SEND”

• Agent side capabilities Report an error

  “Resume a conversation Transfer a conversation to a different skill Send a text message Send structured content See SENT, READ and RECEIVED indications See indication that the consumer is typing Close a conversation”

• Consumer side only new functionality Report an error

  “Note: The Connector API was developed for applications/connectors on the Consumer side only.”

• Use cases Report an error

  “Brands - To create their own custom connectors. This will enable their consumers to engage with them via many distribution channels whilst using more than one device, e.g. a connector for WeChat, Slack, Snapchat, Viber etc.”

• Sample app available Report an error

  “Refer to the Connector Sample App.”

• Developer resources Report an error

  “In addition to the following API reference, we have published a new how-to guide and a demo tool.”

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