Source
Consent, GDPR & respondent data — found from sitemap — SmartSurvey
Checked for SmartSurvey on 3 Nov 2026
- Page
- https://help.smartsurvey.co.uk/article/gdpr-exercising-rights-of-erasure-or-access
- Checked
- 3 Nov 2026, 16:15 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:c525d3215f2cd79fe8496e94ccf5f2f61bd8d5a68cf931b3417a975ad1dc0f2d
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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GDPR roles Report an error
“SmartSurvey is the Data Controller for the data it holds about users. It is the Data Processor for the data collected about respondents by users. Users are the Data Controllers for the data about respondents collected by users.”
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Right of access Report an error
“The majority of data held about a SmartSurvey user is transparently visible to the user via the dashboard. To exercise Right of Access to any other data, a support ticket should be raised, so the request can be handled appropriately.”
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Right to rectification Report an error
“If we hold data on you which you believe to be incorrect, and you wish it rectified (and cannot rectify it yourself via the app), raise a support ticket.”
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Self service account deletion Report an error
“SmartSurvey users (except sub-users of Business Team or Enterprise Team accounts) can delete their accounts themselves, from the “My Account” section of the Dashboard.”
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Account deletion scope Report an error
“This will remove all data relating to the account, including surveys, responses, history, and contacts.”
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Subuser erasure Report an error
“Sub-users of Business Team or Enterprise Team accounts should contact the master user of their account.”
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Respondent erasure requests Report an error
“If you are a respondent who wishes to exercise these rights in relation to a survey hosted on SmartSurvey, you need to contact the creator of the survey, whether that's a named individual or an organisation.”
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User classes Report an error
“A “User” is someone who has an account with us (whether a free account, a paid one, or a trial), and therefore can use SmartSurvey to collect data. The second class of people is “Respondents”: this refers to people who have responded to a survey and so have entered data into SmartSurvey.”
Scores citing this record
- The Academic Researcher Consent, GDPR & respondent data
- The Data Protection Officer Consent, GDPR & respondent data
- The HR Lead Consent, GDPR & respondent data
- The Market Researcher Consent, GDPR & respondent data
- The Operations Manager Consent, GDPR & respondent data
- The Skeptic Consent, GDPR & respondent data