Terms of service — When I Work

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Facts read from this source

• Entity Report an error

  “When I Work, Inc. (“WIW”) is a provider of a workforce management SaaS solution”

• Description Report an error

  “such as shift scheduling and time and attendance, by means of software plus a hosted workforce management platform made available by WIW via web-based and/or mobile applications”

• License model Report an error

  “The Service is licensed on a subscription basis with various plan levels, which may be purchased by you online or by executing a WIW-issued quote or other type of WIW-approved order form.”

• Fees currency Report an error

  “all fees being stated in United States Dollars ($USD)”

• Geographic scope Report an error

  “The Service is designed for use by Workplaces and individuals in the United States.”

• Ondemand pay Report an error

  “On-Demand Pay (“ODP”) is a Third-Party Service available to certain U.S.-based Workplaces and certain Users through our Third-Party Service Provider, Clair. ODP allows your eligible Users on-demand access to a portion of the wages they have earned ahead of payday. This feature is available at no cost to US-based Workplaces that license the Time & Attendance feature of the Service and that opt-in to ODP.”

• Clair Report an error

  “To provide ODP, WIW must share certain data with Clair and Clair’s third-party service providers (such as its banking services provider).”

• Uptime Report an error

  “use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (i) scheduled maintenance”

• Maintenance included Report an error

  “WIW’s standard maintenance and support (“Maintenance & Support”) is included in the Service to Customer at no additional charge.”

• Hours Report an error

  “Monday – Friday: Tickets: 7am-10pm, U.S. Central Standard Time (UCTC -6) or U.S. Central Daylight Time (UTC -5) Live chat: 7am-7pm, U.S. Central Standard Time (UCTC -6) or U.S. Central Daylight Time (UTC -5) Saturday-Sunday: Tickets and live chat: 9am -4:30pm, U.S. Central Standard Time (UCTC -6) or U.S. Central Daylight Time (UTC -5)”

• Help center Report an error

  “Web-based user help is available 24×7, subject to maintenance and other downtime, including a WIW Help Center with FAQs, product news, and updates.”

• Status page Report an error

  “WIW shall endeavor to give advance electronic notice on the When I Work status page.”

• API Report an error

  “The Workplace may access the Service and its account data via an Application Program Interface (“API”)”

• Third party Report an error

  “Customer may import and export Customer’s data between the Service and Third Party Service(s) through integrations.”

• Mobile apps Report an error

  “We may make available software to access the Service via a mobile device (“Mobile Software”).”

• Core functionality Report an error

  ““Core Functionality” of the Service includes the Service login for WIW’s frontend and API login servers, web application and scheduler, and WIW’s application APIs. Ancillary services such as WorkChat, Notifications, Tasks, Tags, Labor Forecast, and Help Center are not part of the Core Functionality.”

• Change notice Report an error

  “WIW will not materially downgrade or remove any element of the Core Functionality (as defined below) of the Service without at least thirty (30) days’ notice before any such change.”

• Ownership Report an error

  “We claim no ownership rights over your Customer Data and the Customer Data remains yours”

• Prohibited types Report an error

  “You will not use the Service to collect, store, or process bank account information, credit or debit card information, social security numbers, driver’s license numbers, or health or medical information”

• HIPAA Report an error

  “Your Customer Data does not and will not include any “protected health information” subject to the Health Insurance Portability & Accountability Act of 1996”

• Backup responsibility Report an error

  “It is your responsibility to maintain appropriate alternate backup of all Customer Data.”

• Inactive account removal Report an error

  “Workplace Accounts that have been cancelled by you and not reactivated within thirty (30) days and no-charge Workplace Accounts or trial subscriptions that have been inactive for more than thirty (30) days may also be removed from the Service at When I Work’s discretion and without further notice.”

• Arbitration Report an error

  “THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 25.3 THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE CERTAIN DISPUTES”

• Age restriction Report an error

  “Any use or access to the Service by anyone under 13 years of age is strictly prohibited and in violation of this Agreement”

• Resellers Report an error

  “If your Workplace purchased a subscription to the Service from a third party authorized by WIW to sell such subscriptions (“Reseller”)”

• Free tier Report an error

  “FOR EMPLOYERS, COMPANIES, BUSINESSES, ORGANIZATIONS, AND OTHER ENTITIES WITH SHIFT WORKERS (each a “Workplace”) that purchase a subscription to the Service or have been provided with a no-charge or trial subscription for the Service.”

• Roles Report an error

  “Features may vary by the plan selected, by Workplace, and by the type of access privileges and roles a Workplace grants to a User (Admin, Supervisor, Manager, or Employee).”

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Scores citing this record

• The Frontline Employee Working-time law & collective agreements
• The Frontline Employee Mobile self-service for deskless staff
• The Frontline Employee Works council & employee data
• The Frontline Employee Payroll handoff & integrations
• The Frontline Employee European sovereignty
• The Operations Director Working-time law & collective agreements
• The Operations Director Mobile self-service for deskless staff
• The Operations Director Works council & employee data
• The Operations Director Payroll handoff & integrations
• The Operations Director European sovereignty
• The Operations Director Pricing transparency
• The Payroll Officer Working-time law & collective agreements
• The Payroll Officer Mobile self-service for deskless staff
• The Payroll Officer Works council & employee data
• The Payroll Officer Payroll handoff & integrations
• The Payroll Officer European sovereignty
• The Payroll Officer Pricing transparency
• The Shift Manager Working-time law & collective agreements
• The Shift Manager Mobile self-service for deskless staff
• The Shift Manager Works council & employee data
• The Shift Manager European sovereignty
• The Skeptic Working-time law & collective agreements
• The Skeptic Mobile self-service for deskless staff
• The Skeptic Works council & employee data
• The Skeptic Payroll handoff & integrations
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Works Council Advocate Working-time law & collective agreements
• The Works Council Advocate Works council & employee data
• The Works Council Advocate Payroll handoff & integrations
• The Works Council Advocate European sovereignty
• The Works Council Advocate Pricing transparency