Privacy policy — found from the homepage — Brand24

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Facts read from this source

• Processor Report an error

  “Brand24 S.A. acts as “Processor” on behalf of Brand24 Global Inc., providing core infrastructure, technical operations, data storage, development, and customer support services.”

• EU representative Report an error

  “Brand24 S.A. is also Brand24 Global Inc.’s designated representative in the European Union pursuant to Article 27 of the GDPR.”

• Locations Report an error

  “Our servers are located in the United States of America and Poland.”

• Encryption Report an error

  “the information we collect is stored and transmitted using 128-bit encryption”

• Transfer mechanism Report an error

  “standard contractual data protection clauses that have been approved by the European Commission (Article 46(2)(c) of the GDPR) or to be located in countries benefiting from an adequacy decision by the European Commission (Article 45 of the GDPR)”

• List URL Report an error

  “A current list of sub-processors is available at https://brand24.com/legal/sub-processors/.”

• AI services Report an error

  “AI Services include, but are not limited to: AI-powered insights and analysis (AI Insights); AI-assisted report and summary generation; Automated anomaly and event detection; AI-powered brand assistant (Brand Assistant); Intelligent contextual and semantic search; Automated content classification, including sentiment analysis, topic analysis, and other forms of categorization.”

• AI providers Report an error

  “third-party AI models accessed via API from established providers, including but not limited to OpenAI, Google, and Anthropic”

• AI no training Report an error

  “Brand24 does not use your data (including data you input into AI Services, outputs generated by AI, or any other account-specific data) to train, develop, or improve third-party public artificial intelligence models.”

• AI data isolation Report an error

  “All client-specific data processed through AI Services — including brand assistant conversations, custom reports, configurations, and queries — is fully isolated and accessible only to your organization.”

• AI project specific models Report an error

  “Certain AI Services, such as topic analysis, may use data monitored through the Services to build and update models specific to your project. These project-specific models are isolated to your account and are not shared with or accessible by other clients.”

• Google workspace Report an error

  “We do not use any Google Workspace user data to create, train, or improve generalized machine learning or artificial intelligence models.”

• AI terms URL Report an error

  “please refer to the Brand24 Artificial Intelligence Terms available at https://brand24.com/legal/ai-terms/.”

• Payment Report an error

  “We use third party payment processors, including Recurly and Stripe, to process financial payments for certain services.”

• Retention billing Report an error

  “billing information is retained for 4 years for purposes of accounting and tax laws”

• Retention legal Report an error

  “information about legal transactions is retained for 10 years”

• User rights Report an error

  “You may access, update, change, correct, and delete most of your personal information through the Site or Apps.”

• Children age Report an error

  “The Services is not intended for use by minors under the age of 13, unless through an Authorized Individual Representative.”

• DPA Report an error

  “Brand24 offers a Data Processing Agreement (DPA) for customers who require a formal agreement governing the processing of personal data in connection with the Services. The DPA is available at https://brand24.com/legal/dpa/.”

• Address Report an error

  “Brand24 Global Inc. 121 Executive Circle Daytona Beach, FL 32114 USA”

• Complaint channels Report an error

  “you can contact the Information Commissioner’s Office (ICO) in the European Union or the Federal Trade Commission (FTC) or your state’s attorney general in the United States.”

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Scores citing this record

• The Agency Lead European sovereignty
• The Analyst European sovereignty
• The Brand Governance Officer European sovereignty
• The Community Manager Approvals, roles & brand safety
• The Community Manager European sovereignty
• The Data Protection Officer European sovereignty
• The Skeptic European sovereignty