Source

Call centre, analytics & AI — found from sitemap — sipgate

Checked for sipgate on 5 Nov 2026

Page: https://help.sipgate.de/ai-agents/en/statistics-and-analytics/statistiken-and-analysen
Checked: 5 Nov 2026, 13:49 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:7b2c3a5887d470bd3fd5f801b8d9858564a3beaf118301481acae954c9cc2836
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Analytics purpose Report an error

“In the Analytics you analyze the usage and conversation content of your agent. This helps you see where you can adjust content, processes, or capacity.”
Analytics location Report an error

“You can find the analytics in the logged-in area under Agents → Analytics.”
Analytics metrics Report an error

“call volume and call duration over different periods which days and times calls come in which topics and questions come up in the conversations how often your agent answers calls itself and how often it forwards them”
Analytics filters Report an error

“You can filter the statistics by time periods and narrow them down specifically: by individual agents or across all of them, by specific time windows or by thematic focuses.”
Analytics call volume Report an error

“Here you can see at a glance when and how many calls came in, how long they lasted, and how the call time is distributed over the selected period. The breakdown by individual days shows patterns and helps with capacity planning.”
Analytics content analysis Report an error

“In addition, you can analyze calls by customer concerns, forwarding destinations, and playbooks.”