Privacy policy — Fastmail for Business

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Facts read from this source

• Entity Report an error

  “Fastmail Pty Ltd (“we”, “our” or “us”), based at PO Box 234, Collins Street West, VIC 8007, Australia, ABN 31 142 646 580, is responsible for your Personal Information”

• Brands Report an error

  “We also operate under the brand/marketing name Topicbox https://www.topicbox.com as part of our services portfolio.”

• Collected Report an error

  “we collect Personal Information such as your name, primary username - Fastmail email, billing and contact details, organization and domain names, and technical data like your IP address and browser type”

• Payment Report an error

  “We also collect tokenized payment information to Process transactions securely.”

• Processing Report an error

  “We Process your data to provide, secure, and improve our services. This includes storing your emails, contacts, calendar entries, and files, syncing them with your devices, and enabling features like search and contact suggestions.”

• Sharing with providers Report an error

  “With trusted service providers who help us run Fastmail (e.g. hosting, support, or payment Processing). In some cases, these service providers may use automated systems or artificial intelligence tools to process personal information on our behalf.”

• No sale Report an error

  “We do not sell your Personal Information.”

• Transfer countries Report an error

  “we may transfer your Personal Information, which may include your primary username - Fastmail email, to countries like the US, Netherlands, Australia, India, and Austria”

• Sccs Report an error

  “For EU/UK users, we ensure your data is protected when transferred outside the EU/UK, using safeguards like Standard Contractual Clauses (SCCs).”

• Encryption Report an error

  “Encryption & Secure Transmission: We use SSL encryption to protect data during transmission.”

• Retention ip logs Report an error

  “IP Logs: Retained for up to one year to monitor for fraud.”

• Retention email address Report an error

  “Email Address: Retained for up to twelve months post-account closure to prevent impersonation.”

• Deletion period Report an error

  “Account Deletion Requests: Account data is deleted within seven days after closure, with a short archive period to allow for recovery.”

• Children Report an error

  “We do not knowingly collect data from children under the age required for parental consent in your jurisdiction, as all Account Holders are required to be 18+.”

• No ads profiling Report an error

  “We do not use profiling for personalized content or ads.”

• Privacy rights Report an error

  “Access, correct, or request deletion of your Personal Information. Withdraw consent for the usage of Personal Information at any time. Transfer your Personal Information or object to its use for specific purposes (e.g., direct marketing). Restrict how we Process your Personal Information based on legitimate interests or public interest tasks.”

• Google API Report an error

  “Fastmail’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

• AI policy Report an error

  “Fastmail only allows connections via the Anthropic API with model training switched off. Fastmail does not and has never trained AI on customer data.”

• Transparency report Report an error

  “Every year, we publish a data transparency report.”

• 2FA recommended Report an error

  “To help protect your account, use strong passwords, enable two-factor authentication (2FA), and be cautious of phishing attempts.”

• Export Report an error

  “You can update or delete personal details, download your data, or close your account at any time.”

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