Terms of service (names the operating company) — Proton for Business

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• Operating company Report an error

  “The Services are operated by Proton AG (“We”, the “Company”), a Swiss company located at Route de la Galaise 32, 1228 Plan-les-Ouates, Geneva, Switzerland, which is under the supervision of the non-profit Proton Foundation, based in Switzerland.”

• Services covered Report an error

  “Proton Mail, Proton Calendar, Proton Drive, Proton VPN and Proton Pass, Proton Meet, and Proton Docs”

• Wallet operator Report an error

  “The Proton Wallet integration with the Services is operated by Proton Financial AG (a subsidiary of the Company) under independent terms of use.”

• Minimum age Report an error

  “The Services are provided exclusively to individuals who are at least 13 years of age, and even then, only to minors who have obtained parental or legal guardian consent to open and maintain an Account.”

• Inactive account policy Report an error

  “The Company reserves the right to suspend or delete free Accounts that have been inactive for a consecutive period of 12 months and/or part or all of their associated data and content according to this section.”

• Inactive notice Report an error

  “As a mere courtesy, the Company will aim to send notice to the recovery email associated with your Account 30, 15 and 7 days in advance before such action is taken.”

• Paid accounts exempt inactive Report an error

  “Accounts under an active paid subscription are always considered active and no action will be taken against your paid Account under this section.”

• Data recovery password Report an error

  “Due to the encrypted nature of the Services, you acknowledge that the Company has no ability or obligation to recover your data if you misplace your password.”

• Liability cap Report an error

  “the total liability of the Company’s parties for any reason whatsoever arising out of or related to the use of, or inability to use, your Account or the Services, or these Terms, shall not exceed $100, or the amount you paid us, if any, for use of your Account or the Services, whichever amount is greater.”

• SLA availability Report an error

  “The Company aims to provide Service availability of 99.95% or better. If downtime in any month exceeds 0.05% of that month, the Company will credit the user’s Account.”

• SLA credit 10 Report an error

  “If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost;”

• SLA credit 30 Report an error

  “If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.”

• SLA dedicated ip exclusion Report an error

  “This SLA Section does not apply to the Dedicated IP feature of Proton VPN Business and Enterprise subscriptions.”

• DPA Report an error

  “If, in the provision of the Services, the Company processes, on the user’s behalf (where the user acts as a Data Controller), any personal data that is subject to the EU General Data Protection Regulation (GDPR), the company’s data processing agreement shall apply.”

• Billing cycles Report an error

  “Subscriptions for the Services are charged on a monthly, yearly or bi-yearly billing cycle, depending on your selection.”

• Renewal price change Report an error

  “If the renewal price has changed, you will be charged the then-current price valid at the time of the renewal of your subscription.”

• Business vs consumer tax Report an error

  “Business tax treatment, including the reverse charge mechanism and the collection or validation of VAT/GST identification numbers, is available only in connection with business plans.”

• VAT display Report an error

  “Depending on your status (business or consumer) and your place of purchase, prices may be displayed inclusive or exclusive of indirect taxes (VAT, GST) as required by applicable law.”

• Refund 30day Report an error

  “You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service.”

• Refund restrictions Report an error

  “Payments made by cash or bank transfers are not refundable. Refunds can only be requested once per user.”

• Refund scope Report an error

  “This refund option is only applicable to users who have subscribed to Proton's Services directly through Proton's official channels (website and apps).”

• Refund processing time Report an error

  “Refunds will be processed within 30 days of the request.”

• Credit expiry Report an error

  “Credits obtained this way must be used within 24 months or expire.”

• Failure to pay downgrade Report an error

  “If you fail to fulfill your obligation of payment as a user of a paid Account, your account may, at our discretion, be automatically downgraded to a Free account after the failure to proceed to payment.”

• Delinquent deletion Report an error

  “We may delete Accounts in a delinquent restricted state, and/or part or all of the data they contain after 12 months in that state.”

• Aliases paid Report an error

  “The creation of additional addresses (aliases) is possible with paid plans. Once you have reached the limit of aliases, you can create more by upgrading your plan or purchasing more aliases depending on your plan.”

• Alias deletion limit Report an error

  “You can delete up to one alias per year. Otherwise, aliases generally cannot be deleted. This limit does not apply to custom domains.”

• Vpn plus cancellation Report an error

  “If you have a Proton VPN Plus account, when you cancel your Proton VPN Plus plan (downgrade), the cancellation is applied at the end of the current cycle.”

• Vpn business cancellation notice Report an error

  “you can terminate your subscription by sending a termination notice to your account representative or through our Customer Support Form at the latest 30 day before the renewal of your subscription.”

• Plan upgrade proration Report an error

  “If you select a new paid plan, your subscription will be immediately updated, and you will receive a prorated credit for the unused portion of your previous plan that will be automatically applied to your account.”

• Referral program Report an error

  “Participating in Proton's referral program (by inviting a third party to create an account and use a Service through the dedicated in-Service process) may reward you with credits on your Account and/or additional features (such as storage space) for your Account”

• Lifetime accounts transferable Report an error

  “Trading, selling or otherwise transferring the ownership of an Account to a third party (with the exception of Lifetime Accounts, which can be sold or traded exclusively through the Company)”

• Applicable law Report an error

  “you agree that these Terms shall be governed in all respects by the substantive laws of Switzerland, to the maximum extent permitted by law.”

• Scribe feature Report an error

  “The Company offers the Proton Scribe feature as part of the Services. Proton Scribe is a writing assistant which provides you with some suggestions for email or document drafting.”

• Terms last modified Report an error

  “Last modified: October 09, 2026”

• Business consumer protection waiver Report an error

  “By subscribing to a business plan, you acknowledge and agree that you are not acting as a consumer and that statutory consumer protections do not apply to your subscription, to the extent permitted by applicable law.”

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