Privacy policy — ONLYOFFICE Workspace

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• Entity Report an error

  “Ascensio System SIA has created this statement to let you know about our firm commitment to your privacy and full compliance of ONLYOFFICE with General Data Protection Regulation (GDPR).”

• GDPR Report an error

  “full compliance of ONLYOFFICE with General Data Protection Regulation (GDPR)”

• Revision date Report an error

  “Revision date: 02.07.2025”

• Personal data collected Report an error

  “first and last name - to identify users and display a unique username in ONLYOFFICETM accounts ("Accounts"); email address - to authenticate users, provide access to Accounts and help them recover password to access to Accounts; phone number - to confirm user's identity with Two-factor authentication.”

• Anonymous use Report an error

  “If you choose not to register or provide Personal Data, you can still use our website anonymously. But you will not be able to access areas that require registration.”

• 2checkout Report an error

  “Financial and/or transaction details from our payment provider 2checkout (located in the US, Netherlands, Romania).”

• Google oauth Report an error

  “Third-party service providers like Google (located in the US), which provide information about you when you link, connect, or login to your account with your Google Account”

• Retention Report an error

  “We retain your Data for as long as is necessary to provide the service to you and others, and to comply with our legal obligations. Your Data is stored and processed only when your account is active until you delete or deactivate it.”

• Inactive deletion Report an error

  “In case if your Account is inactive for 180 days we will send you a letter informing you about the planned deletion of your Account due to non-use and then, if you do not return to use, then after 7 days we will permanently delete your Account.”

• Portal deletion Report an error

  “If you choose to delete the portal yourself through the existing interface, then your Account with your Data will be deleted immediately, along with the deletion of the portal.”

• Erasure timeline Report an error

  “If you choose to delete your Data, it will become unavailable and will be completely deleted in 60 days upon your delete request.”

• Portability Report an error

  “You have the right to request a digital copy of your Data in a structured, commonly used and machine-readable format to be able to move from one service to another. This can be achieved by using Data backup options”

• Rectification Report an error

  “You have the right to obtain the rectification of inaccurate Data. You are entitled to have incomplete Personal Data completed.”

• Restriction Report an error

  “You also have the right to request that we cease to process or use your Data in any way. It is implemented via "Portal deactivation" algorithm.”

• Underage policy Report an error

  “If you are under 16, you will need consent from your parent(s) or other legal guardian(s) before submitting any information to Ascensio System SIA via the website”

• Cookie opt out Report an error

  “Users can disable cookies by changing their Internet browser settings. However, if you instruct your Internet browser to not accept essential cookies, our site and service may not work properly or may not work at all.”

• Security measures Report an error

  “user password strength settings; physical access control; randomly-generated brute-force resistant staff passwords; strong cipher-encryption for all mediums containing Personal Data (where appropriate); video surveillance and activity logs; two-factor authentication (enabled by default); end-to-end encryption using modern TLS (Transport Layer Security) cryptographic protocol for all connections containing Personal Data; trusted email domain settings; other safety measures to reduce the risk of unauthorized access.”

• Two factor default Report an error

  “two-factor authentication (enabled by default);”

• Aws storage Report an error

  “We use Amazon AWS cloud storage to store user files including Data. Actual location where certain Data is stored depends on "Portal region" setting which is set by Portal administrator during Portal initial setup.”

• Region options Report an error

  “EU (Germany) Region; US West (Oregon) Region; Asia Pacific (Singapore)”

• Google analytics Report an error

  “Google Analytics. We also use Google Analytics to track what is used the most, to understand our users needs and to make our site and service better.”

• Monday com Report an error

  “monday.com. We've integrated with monday.com to make our product more convenient and valuable for users who work with this platform.”

• Data sale Report an error

  “In short, Ascensio System Limited does not sell user's Personal Data.”

• Mailing unsubscribe Report an error

  “Users can unsubscribe from the mailing list at any time after receiving the first informational message, either by using the link contained in the message or through the appropriate Account settings option.”

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