Terms of service — Tuta Business

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• Terms language precedence Report an error

  “Please note that in case of a dispute or discrepancy between the German Terms and Conditions and the English translation, the German version shall prevail.”

• Availability SLA Report an error

  “The availability is 99 % annual average, in regards to 24 hours per day, seven days per week.”

• Maintenance notice Report an error

  “If Tutao estimates that the time for maintenance and software updates will lead to a downtime of more than three hours, Tutao will inform all paying customers three days in advance.”

• Free tier private only Report an error

  “Free of charge versions of Tutanota are only allowed to be used by private customers. Business use is only allowed in paid versions of Tutanota, except this is stated differently in the respective tariff.”

• Free accounts limit Report an error

  “Each natural person is prohibited to sign up for more than one free of charge Tutanota account for private use.”

• Prepayment Report an error

  “Usage-independent fees are payable in advance of the chosen billing period, usage-dependent fees are charged with an invoice.”

• Invoicing Report an error

  “Invoices are issued online through the electronic delivery of the invoice.”

• Payment methods Report an error

  “The customer authorizes Tutao to collect the charges to be paid by the customer from an account (e.g. banking account, credit card, PayPal) specified by the customer.”

• Termination for nonpayment Report an error

  “If the customer falls behind payment for two consecutive months, Tutao is entitled to terminate the contract without notice.”

• Refund on tutao termination Report an error

  “Prepaid fees are refunded to the customer if Tutao ends the contract prior to the end of the billing period.”

• Blocking unblocking fee Report an error

  “For the blocking and the unblocking Tutao can in each case impose the agreed fee (currently 50,00 EUR incl. purchase tax).”

• Bulk mail ban Report an error

  “The customer is prohibited from the sending of bulk mailings (e.g. newsletters) via the system.”

• License grant Report an error

  “Tutao grants the customer for the duration of the contract, a simple, non-transferable, non-sublicensable right to use the required software to perform the services of Tutao and their extensions for its own internal use.”

• Free account termination Report an error

  “Tutao is entitled to terminate the contract without notice in case of a free of charge tariff if the account was not used for at least six months.”

• Cancellation right Report an error

  “You have the right to cancel this contract within fourteen days without giving any reason.”

• Backup responsibility Report an error

  “The timely storage and backup of the data, is the customer’s responsibility.”

• Privacy reference Report an error

  “For more information on data processing and data protection see the Data Privacy Statement of Tutao.”

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