Reliability, call security & telecoms compliance — found from sitemap — Zoom Phone

Cited by

Facts read from this source

• E911 nomadic location detection Report an error

  “Zoom Voice will attempt to determine the caller’s location by using the customer’s network data (BSSIDs, more commonly known as “wireless access point” IDs, and Public/Private IP Addresses) to map their physical location.”

• E911 no address call center Report an error

  “Where no address is detected, a 911 call will be routed to a 24/7 emergency call center where trained agents will ask for the name, location, and telephone number of the person calling 911 and will contact the appropriate PSAP to send help.”

• E911 registered location requirement Report an error

  “customers must provide Zoom Voice Communications, Inc. (“Zoom Voice”) with their users’ Registered Locations when setting up service.”

• E911 location update prompt Report an error

  “If a user attempts to use Zoom Phone Service from a different location, i.e., not their primary work station, they will be prompted to update their Registered Location.”

• E911 location update delay Report an error

  “Once a user notifies Zoom Voice of a change in the Registered Location, there may be a delay in making the new Registered Location available to properly route 911 calls and advise PSAPs of the user’s Registered Location.”

• E911 internet failure limitation Report an error

  “If the Internet connection over which Zoom Phone Service is provided is interrupted, you will not have access to Zoom Phone Service, including 911 service, during that interruption.”

• E911 power outage limitation Report an error

  “Unless there is a backup system to power the Internet connection and any equipment used to access Zoom Phone Service, phone service and 911 service will not be available during any power outage.”

• E911 outbound only extensions Report an error

  “To enable outbound-only extensions to be used to call 911, the customer’s account administrator must select the appropriate settings.”

• Administrator confirmation required Report an error

  “Customer account administrators must confirm that they have read and understood this notice before enrolling users on Zoom Phone Service.”

• E911 notice effective date Report an error

  “Effective: January, 2023”

• E911 policy updates Report an error

  “Any such changes to Zoom's policies will be posted here. If you would like to receive notification of updates to our policies, please provide your email address in the box below.”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Reliability, call security & telecoms compliance
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Reliability, call security & telecoms compliance
• The Office Manager Calling, numbers & call routing
• The Office Manager Reliability, call security & telecoms compliance
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Reliability, call security & telecoms compliance
• The Skeptic Calling, numbers & call routing
• The Skeptic Reliability, call security & telecoms compliance