Service level agreement — Archie

Cited by

Facts read from this source

• Entity Report an error

  “9338-9666 Québec inc. operating as Archie”

• Channels Report an error

  “help desk support facility, which is provided by way of email and chat support”

• Paid sessions Report an error

  “the Customer may be directed to a paid one-on-one support session, subject to Archie’s then-current rates”

• Remote Report an error

  “All Support Services will be provided remotely unless expressly agreed otherwise by the Provider.”

• Exclusions Report an error

  “any third-party software, integrations, or API services, including, without limitation, issues arising from their configuration, implementation, or use, or requests requiring custom development, technical investigation, or knowledge of such third-party systems.”

• Uptime commitment Report an error

  “a 99.5% total uptime of the Service, as measured over a rolling 3 months (90 days) period by a reputable external monitoring service”

• Backup frequency Report an error

  “make back-ups of the Customer Data stored on the Platform every 6 hours.”

• Maintenance window Report an error

  “such suspension to be for not more than 4 hours in each calendar month.”

• Restore Report an error

  “the Provider shall if so directed by the Customer use reasonable endeavors promptly to restore the Customer Data from the most recent available backup copy.”

• Integrations API Report an error

  “Integrations Open API”

• Partners Report an error

  “Archie for Microsoft Archie for Slack”

• Modules Report an error

  “Desk booking Meeting room booking Visitor management Coworking software”

• Solutions Report an error

  “Hybrid offices Occupancy analytics Employee attendance tracking Emergency evacuations Coworking automation”

• Mobile apps Report an error

  “Archie apps Mobile Visitors Rooms”

3 facts read from this page are not shown because they could not be confirmed on the page as captured.

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