Documentation (Teams Phone) — Microsoft Teams Phone

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Facts read from this source

• Teams phone pbx Report an error

  “Microsoft Teams Phone--Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud.”

• Internal calls native Report an error

  “By default, calls between Teams users in your organization are handled natively within Teams, and never go to the Public Switched Telephone Network (PSTN), removing operator toll costs for calls that stay internal to your organization.”

• Pstn add on Report an error

  “Teams Phone provides add-on options to Teams for connecting users with the PSTN.”

• Components Report an error

  “The add-on options comprising of Teams Phone include the following: User or resource account licensing for the appropriate Teams Phone application”

• Multiple pstn integrations Report an error

  “You can have more than one PSTN integration with your tenant, and any combination of PSTN solutions are supported.”

• Pstn separate license Report an error

  “A PSTN solution is separate from a Teams Phone license. A PSTN solution provides a customer's tenant with phone numbers and PSTN access to domestic, international, and emergency calling. The Teams Phone license entitles a Teams user to enhanced calling capabilities within the tenant and access to the PSTN solution.”

• Clients Report an error

  “Teams Phone can be used in all desktop and mobile Teams clients. Teams Phone can also be used on certified, third-party hardware devices.”

• Coexistence Report an error

  “If you have another phone system or a contact center in your organization, Teams Phone supports coexistent integrations.”

• Voice policies Report an error

  “Teams also provides administrators with a comprehensive set of voice policy settings that can control the features at a global, group, and user level.”

• Auto attendants call queues Report an error

  “Teams Phone also includes extra enterprise phone system features for your organization, like auto attendants and call queues.”

• Workshops Report an error

  “If you're a customer with a larger user base, we offer Microsoft Cloud-Solution-Architect-led workshops for Teams Phone planning, piloting, enabling at scale, optimizing, and more, through Unified Support plans.”

• Fasttrack Report an error

  “Regardless of size, we offer Microsoft FastTrack enablement services to all licensed customers.”

• Partners Report an error

  “Microsoft also offers a rich ecosystem of Teams Phone partners who can help with your Teams Phone planning, enablement, optimization, management, PSTN access, devices, solutions, services, and more.”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Apps, desk phones & Microsoft Teams
• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead CRM integration, API & administration
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer Call centre, analytics & AI
• The Data Protection Officer CRM integration, API & administration
• The Data Protection Officer Reliability, call security & telecoms compliance
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Apps, desk phones & Microsoft Teams
• The IT Administrator Call centre, analytics & AI
• The IT Administrator CRM integration, API & administration
• The Office Manager Calling, numbers & call routing
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager Call centre, analytics & AI
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead Call centre, analytics & AI
• The Inside Sales Lead CRM integration, API & administration
• The Skeptic Calling, numbers & call routing
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic Call centre, analytics & AI
• The Skeptic CRM integration, API & administration
• The Skeptic Reliability, call security & telecoms compliance