Documentation (calling plans) — Microsoft Teams Phone

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Facts read from this source

• Calling plans count Report an error

  “Microsoft offers three Calling Plan options.”

• Domestic plan Report an error

  “Domestic Calling Plan Yes No Included minutes Users who call within their assigned country or region”

• International plan Report an error

  “International Calling Plan Yes Yes Included domestic and international minutes Users who regularly make international calls”

• Payg plan Report an error

  “Pay-As-You-Go Calling Plan Yes Yes Charged by usage Users with low or variable outgoing call volume”

• Minute pooling Report an error

  “All users in the same country with the same Calling Plan share a pool of minutes.”

• Domestic plan unlimited incoming Report an error

  “With the Domestic Calling Plan, licensed users can call out to numbers located in the country where they're assigned in Microsoft 365. Unlimited incoming minutes are included.”

• International plan countries Report an error

  “International minutes allow users to call international numbers in 196 countries.”

• Payg funding Report an error

  “All outgoing calls are charged based on the minutes used, either with Communication Credits or post-usage billing (for new commerce experience calling subscriptions only).”

• Kyc requirement Report an error

  “verify whether Know Your Customer (KYC) approval is required for the target country or region. KYC review is completed at the tenant level and most reviews are completed within three business days.”

• Teams phone prerequisite Report an error

  “You must first purchase a Teams Phone add-on license.”

• Bundle available Report an error

  “Alternately you can also buy Teams phone and Calling plan bundle instead of purchasing Teams phone and calling plan separately”

• Flexible assignment Report an error

  “You can buy and assign different Calling Plans to different users, depending on the needs of your organization.”

• Payg mca post usage Report an error

  “Customers who purchased their calling plan with a Microsoft Customer Agreement (MCA) are able to pay for the outgoing call minutes they used in the previous month. This billing is also called post-usage or post-consumption billing.”

• Payg mosa credits Report an error

  “This option is for customers who purchased their calling plan with a Microsoft Online Subscription Agreement (MOSA). These customers need to purchase Communication Credits to fund their Pay-As-You-Go Calling Plan.”

• Payg zones Report an error

  “Pay-As-You-Go Calling Plan Zone 1: For users in the United States and Puerto Rico, United Kingdom, and Canada. Pay-As-You-Go Calling Plan Zone 2: For users in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, and Switzerland. Pay-As-You-Go Calling Plan Mexico: For users in Mexico.”

• Payg mexico restriction Report an error

  “Pay-As-You-Go Calling Plan Mexico can't be purchased by US or PR customers.”

• Domestic plan US UK ca Report an error

  “Microsoft Teams Domestic Calling Plan (customers in US/UK/CA): For organizations in the United States, Puerto Rico, United Kingdom, and Canada.”

• Mexico separate domestic plan Report an error

  “Mexico has its own Domestic Calling Plan. You must purchase the independent Domestic Calling Plan for Mexico.”

• Pstn connectivity Report an error

  “Microsoft Teams Calling Plans provide PSTN connectivity for Teams Phone, enabling users to make and receive external phone calls.”

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