Terms of service — Fellow

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• Operating entity Report an error

  “Fellow Insights Inc. (“Fellow” / “We” / “Us”) OWNS AND OPERATES THE FELLOW SOFTWARE-AS-A-SERVICE PROPRIETARY PLATFORM AND THE FELLOW CHAT BOT”

• Last updated Report an error

  “Last Updated: August 17, 2026”

• Governing law Report an error

  “shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein”

• Platform description Report an error

  “The Platform allows individuals to engage with others for one-on-one meetings, team meetings, feedback, goal-setting, recognition and related activities, including integration with third-party workplace software.”

• Free tier Report an error

  “Fellow may also make some aspects of the Platform and Services available for free.”

• Free tier data retention Report an error

  “If you are using the free version of the Platform (not under an Organization’s premium subscription), you will only be able to access your User Data from the previous 15 days”

• Third party services Report an error

  “Your use of any third-party software, tools or integrations with the Platform, including but not limited Office 365, Google or Slack will require you to agree to the terms of service and privacy policy of any such third-party.”

• Login methods Report an error

  “you can login using your Google, Office365 or Slack account credentials (depending on which you used to sign up).”

• Trial period Report an error

  “the end of the free trial period for which You registered (which trial period shall be thirty (30) days unless otherwise stated on the registration page for the free trial version of the Service)”

• Trial export Report an error

  “YOUR DATA CANNOT BE EXPORTED FROM THE FREE TRIAL VERSION OF THE SERVICE.”

• Trial support Report an error

  “You will not be entitled to receive any support from Fellow for Your use of a free, trial subscription for the Service.”

• Auto renewal Report an error

  “All subscriptions will automatically renew and the relevant fees will be processed and charged to You in full unless You notify Company at least thirty (30) days in advance of the anniversary of a renewal period that you wish to discontinue the Services.”

• Payment terms Report an error

  “Unless otherwise stated on the Invoice, all invoiced amounts are due upon receipt and processed immediately using the credit card on file for You.”

• Billing periods Report an error

  “which may be on an annual or yearly basis ("Fees") set out on the Website”

• Taxes Report an error

  “You are responsible for paying any applicable governmental sales, use, value-added, commodity, harmonized and other taxes imposed on Your purchase or use of the Platform.”

• Termination deletion Report an error

  “If you have not paid applicable fees within 30 days of the due date, Company will automatically terminate your Account and all User Data from our servers.”

• Ownership Report an error

  “As between you and Fellow, you exclusively own all rights, title and interest in and to all of your data and User Data.”

• License to vendor Report an error

  “You further grant Fellow a perpetual, irrevocable, and unlimited license to create aggregated and anonymized statistical analytics in respect to Platform use and other Services and User parameters and characteristics (“Anonymized Platform Usage Data”) in accordance with the Fellow Privacy Policy. Anonymized Platform Usage Data is not derived from meeting content.”

• Liability cap Report an error

  “FELLOW’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL OF ANY AMOUNTS PAID BY YOU TO FELLOW IN THE TWELVE MONTHS PRECEDING THE DATE THAT THE CLAIM WAS FIRST MADE AGAINST FELLOW (IF ANY).”

• Employee access termination Report an error

  “If an Employee User ceases to work for the Organization, the Employee User’s access to the Platform and Services shall be terminated immediately.”

• Post termination deletion Report an error

  “In the event of Termination by either Party Fellow reserves the right to delete any information in the User Account that it is not required by law to retain.”

• Privacy policy reference Report an error

  “PLEASE SEE THE FELLOW PRIVACY POLICY FOUND AT HTTPS://FELLOW.AI/PRIVACY-POLICY, THE TERMS OF WHICH FORM AN INTEGRAL PART OF THIS AGREEMENT.”

• Trust center notice Report an error

  “NOTICE OF ANY SUCH CHANGE IS PROVIDED THROUGH FELLOW’S ONLINE TRUST CENTER; TO RECEIVE IT, YOU MUST SUBSCRIBE TO UPDATES IN THE TRUST CENTER CURRENTLY AVAILABLE AT HTTPS://TRUST.FELLOW.AI/”

• Address Report an error

  “532 Montréal Rd #275, Ottawa, ON K1K 4R4, Canada”

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