Terms of service — Sally

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Facts read from this source

• Provider entity Report an error

  “These General Terms and Conditions ("GTC") apply to all services provided by Aliru GmbH (hereinafter referred to as "Provider") under the domain "sally.io"”

• Legal version Report an error

  “Only the German version is legally binding. In the event of any discrepancy or dispute, the German version available at www.sally.io/de/agb shall prevail.”

• Address Report an error

  “Aliru GmbH Julius-Hatry-Straße 1 68163 Mannheim”

• Governing law Report an error

  “This contract is governed by the laws of the Federal Republic of Germany, excluding the provisions of conflict of laws”

• Saas scope Report an error

  “The Provider shall provide the Customer with a software solution for use solely as a Software-as-a-Service ("SaaS") service”

• AI functions Report an error

  “The SaaS solution contains AI-based functions, in particular for the automated transcription, summarisation and analysis of meeting content.”

• AI no training Report an error

  “Content provided by the customer (in particular audio, video and metadata from meetings) shall not be used for the training or further development of the AI model underlying the SaaS solution.”

• AI warranty Report an error

  “The provider does not warrant the substantive correctness or completeness of individual AI results.”

• Fair use limits Report an error

  “The processing of meeting content (in particular transcription and summarisation) is limited per user to an average of 8 hours of meetings per day under the “Pro” plan and an average of 12 hours of meetings per day under the “Enterprise” plan.”

• Contract penalty Report an error

  “For each case of culpable violation of 4.5, the customer undertakes to pay a contractual penalty of EUR 5,000.”

• Billing model Report an error

  “The prices consist of a monthly basic fee and the usage-based fees incurred depending on the SaaS solution.”

• Electronic invoices Report an error

  “All invoices shall be provided to the customer as electronic invoices by email.”

• Price change Report an error

  “The provider is entitled to change the prices at the beginning of the next contract period with a reasonable notice period of at least three months.”

• DPA required Report an error

  “The customer shall conclude an agreement with the provider for order processing in accordance with Art. 28 GDPR, insofar as the provider processes personal data on its behalf.”

• Availability SLA Report an error

  “The Provider guarantees 99% availability of the SaaS solution on a quarterly basis.”

• Maintenance window Report an error

  “Scheduled maintenance work shall not affect the availability of the SaaS solution for more than five hours in any calendar month.”

• Response times Report an error

  “P1 Total platform outage (software not usable by any user) 4 hours P2 Severe functional impairments (e.g., transcription failure, login issues) 12 hours P3 Minor impairments; workaround available (e.g., design issues in the frontend) 1 working day”

• Hours Report an error

  “the provider’s business hours (Monday to Friday, 9:00 a.m. to 5:30 p.m., Europe/Berlin time zone)”

• Deletion on termination Report an error

  “Upon termination of the contract, the provider shall irrevocably delete all customer data stored in the SaaS solution and the customer’s account.”

• Termination terms Report an error

  “The contract may be terminated with 30 days’ notice, but no earlier than the end of the minimum contract term. Otherwise, the contract shall be extended for a further contract term”

• Usage rights Report an error

  “The customer shall receive the non-exclusive, non-transferable and non-sublicensable right to use the SaaS solution for the duration of the contract.”

• Consumer withdrawal Report an error

  “You have the right to withdraw from this contract within fourteen days without giving any reason.”

• Liability cap Report an error

  “liability shall be limited to the sum of the contractual fees paid by the customer to the provider for the period of the last 12 months prior to the occurrence of the damaging event”

• Requirements Report an error

  “Use of the App requires a mobile end device with a sufficiently up-to-date operating system; the current versions of iOS and Android are supported.”

• Newsletter Report an error

  “The provider is entitled to send the customer information about updates, new functions and relevant topics in connection with the software offered by email at irregular intervals, but no more than once a month.”

• Age requirement Report an error

  “If the customer is a consumer, they must have reached the age of 18 at the time the contract is concluded.”

• App recording notice Report an error

  “For recordings of in-person conversations via the App and for audio and video files uploaded by the customer, the automatic notice in the meeting chat and the objection procedure via the chat command are technically not available.”

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Scores citing this record

• The Management Consultant Consent, participant rights & works council
• The Management Consultant Retention, AI training & administration
• The Management Consultant European sovereignty
• The Management Consultant Pricing transparency
• The Data Protection Officer Summaries, action items & meeting knowledge
• The Data Protection Officer Consent, participant rights & works council
• The Data Protection Officer Retention, AI training & administration
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The IT Lead Pricing transparency
• The Sales Team Lead Consent, participant rights & works council
• The Sales Team Lead Retention, AI training & administration
• The Sales Team Lead European sovereignty
• The Sales Team Lead Pricing transparency
• The Skeptic Consent, participant rights & works council
• The Skeptic Pricing transparency
• The Works Council Chair Consent, participant rights & works council
• The Works Council Chair European sovereignty
• The Works Council Chair Pricing transparency