Terms of service — Firezone

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Facts read from this source

• Entity name Report an error

  “These Terms of Use ("Terms") are a contract between you and Firezone, Inc.”

• Address Report an error

  “Firezone, Inc. 2261 Market Street, Suite 4574 San Francisco, CA 94114 United States”

• Jurisdiction Report an error

  “California law governs these Terms, without regard to conflict-of-law rules.”

• Last updated Report an error

  “Terms of Use Last updated August 8, 2026”

• Currency regions Report an error

  “Fees are in US dollars for Firezone Cloud US and euros for Firezone Cloud EU, unless an order says otherwise.”

• Auto renewal Report an error

  “Paid subscriptions renew automatically for the same term unless you cancel before the renewal date.”

• Refund policy Report an error

  “Unless your order or applicable law says otherwise, it takes effect at the end of the current paid term, and fees already paid are non-refundable.”

• Taxes not included Report an error

  “Fees do not include taxes. You are responsible for sales, use, value-added, withholding, and similar taxes, except taxes on Firezone's income.”

• Free tier Report an error

  “Free for up to 6 users. No credit card required.”

• Price change notice Report an error

  “A price change applies at the next renewal and not during a prepaid term.”

• Industry standards not supported Report an error

  “Unless we agree in writing, the Services are not designed to satisfy industry-specific requirements such as HIPAA, FISMA, or GLBA.”

• DPA available Report an error

  “Contact support@firezone.dev if your organization needs a data processing agreement.”

• Published list Report an error

  “Our current vendors are listed on the subprocessor page.”

• US sanctions restriction Report an error

  “You may not use the Services if you or your location is subject to applicable US sanctions or export restrictions.”

• Customer data ownership Report an error

  “As between you and Firezone, you retain your rights in Customer Data.”

• Export responsibility Report an error

  “You are responsible for exporting data you need before your account closes.”

• Deletion contact Report an error

  “To close an account and request deletion of personal information, email privacy@firezone.dev.”

• Aggregated use Report an error

  “We may create aggregated or de-identified information that cannot reasonably be linked to you or an individual and use it for lawful purposes, including service reliability, security, and product improvement.”

• Hosted access control Report an error

  “Firezone provides secure remote-access software and services that let organizations manage access to private resources.”

• Wireguard based Report an error

  “Zero trust access built on WireGuard®.”

• Open source software Report an error

  “Firezone publishes software under open-source or source-available licenses.”

• Self hosting via licenses Report an error

  “The license included with that code—not these Terms—governs your copying, modification, distribution, and self-hosting of that code.”

• Admin roles Report an error

  “Administrators may access and manage account, user, device, activity, and audit information.”

• API terms Report an error

  “use scraping, bots, or automated means against the Services except through a documented API and within its limits;”

• Resale restriction Report an error

  “resell, sublicense, or provide the hosted Services to third parties unless an order or written agreement allows it;”

• Feedback license Report an error

  “you grant Firezone a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without restriction or compensation.”

• Unauthorized access contact Report an error

  “Tell support@firezone.dev promptly if you suspect unauthorized access.”

• Vulnerability disclosure policy Report an error

  “Good-faith security research must follow our vulnerability disclosure policy.”

• SLA availability Report an error

  “Plan-specific service levels apply only if stated on the pricing page, an order, or a signed service-level agreement.”

• Termination for breach Report an error

  “We may terminate these Terms or an account for a material breach that is not fixed within 30 days after notice.”

• Liability cap Report an error

  “WILL NOT EXCEED THE FEES YOU PAID FIREZONE FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. IF YOU PAID NOTHING, FIREZONE'S TOTAL LIABILITY WILL NOT EXCEED US $100.”

• Arbitration Report an error

  “YOU AND FIREZONE AGREE TO BINDING INDIVIDUAL ARBITRATION INSTEAD OF A COURT TRIAL, EXCEPT FOR THE CLAIMS LISTED BELOW.”

• No class actions Report an error

  “YOU AND FIREZONE WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.”

• Claim filing deadline Report an error

  “a claim must be filed within one year after it arose.”

• Arbitration venue Report an error

  “an in-person business arbitration will take place in Santa Clara County, California.”

• Confidentiality duration Report an error

  “These duties continue for three years after disclosure; trade secrets remain protected for as long as they qualify as trade secrets.”

• Terms change notice Report an error

  “We will give reasonable advance notice of a material change by email, in-product notice, or another appropriate method.”

• DPA agreement precedence Report an error

  “An order form, enterprise agreement, data processing agreement, service-level agreement, or other written agreement signed by both parties may add to or replace parts of these Terms.”

• Regions Report an error

  “Fees are in US dollars for Firezone Cloud US and euros for Firezone Cloud EU, unless an order says otherwise.”

Scores citing this record

• The DevOps Engineer Deployment, API & administration
• The DevOps Engineer Architecture, reliability & security assurance
• The DevOps Engineer European sovereignty
• The DevOps Engineer Pricing transparency
• The IT Lead Architecture, reliability & security assurance
• The IT Lead European sovereignty
• The IT Lead Pricing transparency
• The MSP Technician Deployment, API & administration
• The MSP Technician European sovereignty
• The MSP Technician Pricing transparency
• The Operations Manager Deployment, API & administration
• The Operations Manager Architecture, reliability & security assurance
• The Operations Manager European sovereignty
• The Operations Manager Pricing transparency
• The Information Security Officer Deployment, API & administration
• The Information Security Officer European sovereignty
• The Information Security Officer Pricing transparency
• The Skeptic European sovereignty
• The Skeptic Pricing transparency