Terms of service — Otter.ai

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• Entity name Report an error

  “Otter.ai, Inc. (“Otter.ai,” “we,” or “us”) and our Otter Voice Meeting Notes tool”

• Effective date Report an error

  “Effective September 19, 2025”

• Arbitration Report an error

  “you agree that disputes arising under these Terms will be resolved by binding, individual arbitration”

• Arbitration optout Report an error

  “you may opt out of the provisions of this Section 19 within 30 days after the date that you agree to these Terms by sending a letter to Otter.ai, Inc., Attention: Legal Department -Arbitration Opt-Out, 800 W El Camino Real, Suite 170, Mountain View, CA 94040”

• Service overview Report an error

  “The Service enables users to transform recorded voice conversations into transcribed notes that can be searched and shared.”

• Free tier Report an error

  “You may choose whether to use the free version of the Service (“Free Service”) or the subscription-based paid version of the Service for which you may be required to pay fees (the “Paid Service”).”

• Min age Report an error

  “You must be at least 13 years old to use the Service.”

• Workspace tiers Report an error

  “For Basic Workspace, Pro Workspace, Business or Enterprise Organizations, if you wish to designate individual users to access and use the Service under your account”

• Currency refundability Report an error

  “All fees are in U.S. Dollars and are non-refundable.”

• Change rights Report an error

  “Otter.ai reserves the right to determine pricing for the Service.”

• Invoice option Report an error

  “At its discretion Otter may allow an organization to purchase the Service by issuing an invoice for payment that must be settled within 30 days of issuance.”

• Prorated user additions Report an error

  “If you may add additional users to Teams accounts throughout the Subscription Period you will be charged a pro-rata fee for the time remaining to the renewal period.”

• Data ownership workspaces Report an error

  “Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account.”

• Third party export Report an error

  “Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook”

• Third party accounts Report an error

  “To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “Third Party Accounts”), you hereby grant Otter.ai permission to access the Third Party Accounts”

• User content license Report an error

  “Customer retains all ownership rights to the User Content processed using the service.”

• Deletion trash Report an error

  “Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.”

• Machine learning use Report an error

  “The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“Machine Learning”).”

• Aggregated use Report an error

  “Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“Aggregated Data”) for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics.”

• DPA Report an error

  “To the extent Data falls within the scope of the General Data Protection Regulation or the United Kingdom General Data Protection Regulation, the terms of the Data Processing Attachment in Appendix 1 of these Terms (“DPA”) apply to the processing of any Customer Personal Data”

• US state DPA Report an error

  “To the extent Data falls within the scope of any U.S. state privacy laws or their implementing regulations, the terms of the U.S. State Data Processing Agreement in Appendix 6 (“U.S. State DPA”) apply”

• Recording consent Report an error

  “You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law.”

• AI disclaimer Report an error

  “OTTER.AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF THE TRANSCRIPTION.”

• Cancellation channels Report an error

  “You may cancel the Subscription Service in the settings page for your account at Otter.ai if you signed up directly via our website, or through settings in the Apple App Store, or Google Play Store if you subscribed directly in the mobile application or contacting us at: support@otter.ai.”

• Dmilca agent address Report an error

  “Otter.ai, Inc. ATTN: Legal Department (Copyright Notification) 800 W El Camino Real Suite 170 Mountain View, CA 94040”

• Repeat infringer policy Report an error

  “Otter.ai will promptly terminate the accounts of users that are determined by Otter.ai to be repeat infringers.”

• Governing arbitration body Report an error

  “Any arbitration between you and Otter.ai will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules”

• Termination by customer Report an error

  “You may terminate your account and these Terms at any time by contacting customer service at support@otter.ai.”

• Prohibited commercial use Report an error

  “use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service”

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Scores citing this record

• The Management Consultant Recording, transcription & languages
• The Management Consultant Consent, participant rights & works council
• The Management Consultant Retention, AI training & administration
• The Management Consultant European sovereignty
• The Management Consultant Pricing transparency
• The Data Protection Officer Recording, transcription & languages
• The Data Protection Officer Consent, participant rights & works council
• The Data Protection Officer Retention, AI training & administration
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The IT Lead Recording, transcription & languages
• The IT Lead Consent, participant rights & works council
• The IT Lead Retention, AI training & administration
• The IT Lead European sovereignty
• The IT Lead Pricing transparency
• The Sales Team Lead Recording, transcription & languages
• The Sales Team Lead Consent, participant rights & works council
• The Sales Team Lead Retention, AI training & administration
• The Sales Team Lead European sovereignty
• The Sales Team Lead Pricing transparency
• The Skeptic Recording, transcription & languages
• The Skeptic Consent, participant rights & works council
• The Skeptic Retention, AI training & administration
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Works Council Chair Recording, transcription & languages
• The Works Council Chair Consent, participant rights & works council
• The Works Council Chair Retention, AI training & administration
• The Works Council Chair European sovereignty
• The Works Council Chair Pricing transparency