Privacy policy — Otter.ai

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• Cloud provider Report an error

  “Cloud service providers who we rely on for compute and data storage, including Amazon Web Services, based in the United States.”

• Payment stripe Report an error

  “our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.”

• Analytics Report an error

  “We use third party analytics providers, including Google Analytics and Amplitude, to help us understand how users engage with us.”

• Dpf certified Report an error

  “Otter.ai complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.”

• Cross border safeguards Report an error

  “Where we transfer, store and process your Personal Information outside of the EEA or the UK we will ensure that the appropriate safeguards are in place to ensure an adequate level of protection such as through acceding to the Standard Contractual Clauses.”

• AI training on user data Report an error

  “Improve and monitor the Services, including training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)”

• Retention Report an error

  “Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation.”

• Deletion Report an error

  “When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.”

• Children age limit Report an error

  “we do not knowingly collect Personal Information from children under the age of 13”

• Data sale and targeted ads Report an error

  “Under various U.S. state privacy laws, some of these data disclosures may broadly be considered a “sale” of Personal Information and processing of Personal Information for targeted advertising.”

• Opt out mechanism Report an error

  “You can exercise these rights by clicking the “Do Not Sell or Share My Personal Information” link in the Otter website footer and following the instructions provided.”

• Privacy contact Report an error

  “please email privacy@otter.ai, click our online form [here], or call our toll-free number [1-866-I-OPT-OUT (1-866-467-8688) and enter Service Code 2392#]”

• No significant profiling Report an error

  “We do not engage in such profiling.”

• Dispute resolution Report an error

  “you may submit a complaint to https://www.jamsadr.com/DPF-Dispute-Resolution, who serves as Otter.ai’s alternative dispute resolution provider, at no cost to you.”

• Ftc oversight Report an error

  “Otter.ai is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.”

• Self assessment Report an error

  “We conduct an annual self-assessment of our practices regarding Personal Information intended to verify that the assertions we make about our practices are true”

• Controller processor roles Report an error

  “Where we have an Otter Business or enterprise service agreement in place with an enterprise customer who is asking you to use our Services (for example your employer), we obtain and process your Personal Information on behalf of and at the instructions of that customer.”

• Otterpilot screenshots Report an error

  “OtterPilot may take automatic screenshots which are available meeting transcripts to add value to the meetings by extracting useful visual information. The automatic screenshots will only take place in virtual meetings.”

• Platforms Report an error

  “When you connect third party platforms, apps or providers (such as Google Calendar, iCal or other calendar programs, Google Contacts or Zoom) to our Services, or when you register through a third party account (such as Google or Microsoft)”

• Security safeguards Report an error

  “Otter.ai maintains and implements physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of personal information.”

• Cookie opt out google analytics Report an error

  “You can opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout or via Google’s Ads settings.”

• Identity verification Report an error

  “prior to a response to the exercise of certain rights, we will require you to verify your identity”

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Scores citing this record

• The Management Consultant Consent, participant rights & works council
• The Management Consultant Retention, AI training & administration
• The Management Consultant European sovereignty
• The Data Protection Officer Consent, participant rights & works council
• The Data Protection Officer Retention, AI training & administration
• The Data Protection Officer European sovereignty
• The IT Lead Consent, participant rights & works council
• The IT Lead Retention, AI training & administration
• The IT Lead European sovereignty
• The Sales Team Lead Retention, AI training & administration
• The Sales Team Lead European sovereignty
• The Skeptic Consent, participant rights & works council
• The Skeptic Retention, AI training & administration
• The Skeptic European sovereignty
• The Works Council Chair Consent, participant rights & works council
• The Works Council Chair Retention, AI training & administration
• The Works Council Chair European sovereignty