Terms of service (customer agreement) — Twingate

Cited by

Facts read from this source

• Agreement version date Report an error

  “Version Date: April 22, 2024”

• Governing law Report an error

  “This Agreement is governed by the laws of the State of California, without giving effect to any of its conflicts of laws rules.”

• Venue Report an error

  “each party irrevocably submits to the exclusive venue and personal jurisdiction of the state courts located in San Mateo County, California, and the federal courts located in the Northern District of California.”

• Security measures Report an error

  “Twingate will maintain appropriate administrative, physical, technical, and organizational measures designed to protect against unauthorized or unlawful processing, and accidental loss of and damage to Customer Data.”

• Currency default Report an error

  “all monetary amounts on an Order Form are denominated in USD”

• Invoice terms Report an error

  “invoices are due within 30 days of the invoice date”

• Non refundable Report an error

  “payment obligations are non-cancelable and Fees paid are not refundable (including for any unused portion of a Subscription Term).”

• Late interest Report an error

  “All past due payments, except to the extent reasonably disputed, will accrue interest at the highest rate allowed under applicable law but in no event more than 1.0% per month.”

• Overage billing Report an error

  “Twingate may bill Customer for such additional User Accounts at the per unit pricing in effect at the time (as specified in the Order Form for the underlying subscription), and prorated for the portion of the Subscription Term remaining at such time.”

• Liability cap free trials Report an error

  “any liability of Twingate and its Affiliates to Customer relating to any Services provided during a free trial period, free Services, or Beta Services, shall be limited to US$100.”

• Free trials evaluation only Report an error

  “If Customer receives a free trial of the Services (including participating in a free proof of concept), Customer may only use those Services for the duration of that trial for the purpose of evaluating the desirability of purchasing the Services.”

• Free plan termination right Report an error

  “Twingate may terminate any Services under a free subscription plan with or without notice to Customer at any time, for any reason, including due to account inactivity.”

• Liability cap Report an error

  “the aggregate liability of Twingate and its Affiliates to Customer for all claims arising out of or related to this Agreement exceed the total amount paid by Customer under the applicable Order Form to which such liability relates for the Services in the 12 month period preceding the incident”

• Minimum user age Report an error

  “The Services are not intended for Users under the age of 16 and Customer represents and warrants that no Users will be under the age of 16.”

• Software license Report an error

  “Twingate grants to Customer a non-exclusive, non-transferable (except pursuant to Section 14.3 (Assignment)), and non-sublicensable license to install, copy and use the Software solely as necessary to use the Services”

• Usage data collection Report an error

  “Twingate may collect and use Usage Data to provide, maintain, support, and improve its products and services.”

• Maintenance off peak Report an error

  “Twingate will endeavor to schedule any maintenance to off-peak hours.”

• Customer data ownership Report an error

  “As between Customer and Twingate, Customer retains ownership of the Customer Data and all intellectual property rights and other proprietary rights related to them.”

• Notices address Report an error

  “Notices to Twingate must be sent to Twingate Inc. at 541 Jefferson Ave, Suite 100, Redwood City, CA 94063, USA, marked to the attention of the Legal Department”

• Contract precedence Report an error

  “the order of precedence shall be: (1) the applicable Order Form, (2) any applicable Service Addendum, and (3) the remainder of this Agreement.”

• Ip indemnity by twingate Report an error

  “Twingate will defend Customer against any third party claim alleging that the Services, when used in accordance with this Agreement, infringe any intellectual property right of such third party”

• Publicity right Report an error

  “Customer allows Twingate to identify Customer as a Twingate customer by its name, logo and/or other type of mark on the Twingate website and other marketing materials.”

14 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The DevOps Engineer European sovereignty
• The DevOps Engineer Pricing transparency
• The IT Lead European sovereignty
• The IT Lead Pricing transparency
• The MSP Technician European sovereignty
• The MSP Technician Pricing transparency
• The Operations Manager European sovereignty
• The Operations Manager Pricing transparency
• The Information Security Officer European sovereignty
• The Information Security Officer Pricing transparency
• The Skeptic European sovereignty
• The Skeptic Pricing transparency