Terms of service (names the operating company) — NordLayer

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• Contracting entity Report an error

  “These terms (“Terms”) are between Nord Security Inc. (“we”, “us”, “our,” or “NordLayer”) and the organization agreeing to these Terms (“you” or “Customer”).”

• Business only Report an error

  “NordLayer Services are developed for businesses and organizations. To the maximum extent permitted by law, you hereby acknowledge and agree that you are not a consumer, and consumer protection laws are not applicable to these Terms.”

• Simultaneous connections Report an error

  “NordLayer allows a maximum of 6 simultaneous connections per 1 end user account. That includes proxy connections, each of which counts as a separate slot. Each end user account is personal and non-transferable.”

• Roles model Report an error

  “Each Customer must assign the owner role to one or more of its end users. Owners are responsible for managing the organization’s billing, central security features, member lists, member permissions and other settings affecting the whole organization.”

• Msp model Report an error

  “If the Customer purchased the Services through a managed service provider (“MSP”), such MSP shall be responsible for providing the first level of support to the Customer, and NordLayer shall provide the Customer only second-level support where the MSP cannot adequately respond to or support such Customer.”

• SSO integration Report an error

  “if you access or otherwise interact with third-party services (such as Single Sign-On (SSO) and/or other integrations), you do so at your own risk.”

• Pen testing approval Report an error

  “If the Customer intends to use the Services for penetration testing (pen-testing) or port scanning activities, the Customer must first inform and obtain our prior written approval.”

• Trademark license Report an error

  “Customer hereby grants to NordLayer a non-exclusive, irrevocable, perpetual, worldwide, royalty-free license to use (including but not limited to reproduce, modify, and make available online) Customer’s name, primary logo, or other trademarks solely for the purpose of identifying you as our Customer”

• Billing model Report an error

  “All our paid Services are subscribed on a service period basis. Customer chooses the service period and the payment method when signing up for the Services.”

• Taxes exclusive Report an error

  “Any fees charged by us are exclusive of taxes. We may calculate and add any taxes and/or additional fees, including, but not limited to, sales tax, value-added tax, and other taxes or fees under laws applicable to you.”

• Free trial Report an error

  “In some cases, we or others on our behalf may offer a free trial for our paid Services prior to charging your payment method for internal testing and evaluation purposes (“Free Trial”).”

• Plan modifications prorated Report an error

  “If the Customer opts to modify the Services plan or add additional subscriptions during the Subscription Period, such modifications or additions shall be purchased on a prorated basis for the remainder of the Subscription Period.”

• Introductory discount Report an error

  “The initial Subscription Period may be offered at a discounted introductory price. After the first period, your Services subscription will be renewed automatically, and you will be charged then-current price valid at the time of your renewal unless otherwise agreed in writing.”

• Refund window Report an error

  “A refund request is made within 14 (fourteen) calendar days of your initial purchase date for our Services. Initial purchase means the first-time purchase and the earliest created order for a Customer”

• Refund exceptions Report an error

  “For payments made using cryptocurrency, prepaid cards, or gift cards”

• Refund channel Report an error

  “Send an email to support@nordlayer.com”

• Deletion on termination Report an error

  “following termination of Terms NordLayer shall delete or otherwise make unrecoverable and (or) anonymized any end user accounts and other data relating to Customer’s account in a commercially reasonable period”

• Liability cap Report an error

  “NORDLAYER’S AGGREGATE AND CUMULATIVE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED THE AMOUNT OF FEES PAID BY CUSTOMER TO NORDLAYER UNDER THESE TERMS DURING THE TWELVE-MONTH PERIOD PRECEDING THE INITIATION OF ANY CLAIM FOR DAMAGES (OR UP TO USD$50 IF THE SERVICES ARE FREE OR INCLUDE BETA/EAP FEATURES).”

• Governing law Report an error

  “Any Dispute that remains unresolved 30 (thirty) days after either party gives written notice of the existence of such Dispute may be referred for final resolution by the competent courts of England and Wales in London, United Kingdom. The proceedings shall be held in English language. The parties agree that these Terms will be governed by the laws of England and Wales.”

• Class action waiver Report an error

  “Where permitted under the applicable law, class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in such representative capacity are not allowed.”

• Termination cure period Report an error

  “Either party may terminate these Terms if: (a) the other party is in material breach of Terms and fails to cure that breach within thirty (30) days after receipt of written notice (except where otherwise indicated in these Terms); or (b) the other party ceases its business operations or becomes subject to insolvency, bankruptcy, winding-up or similar proceedings and the proceedings are not dismissed within ninety (90) days.”

• Sanctions Report an error

  “including but not limited to Belarus, Cuba, Iran, North Korea, Russia, Syria, or the restricted regions of Ukraine.”

• Authorized partners Report an error

  “(a) payment obligations related thereto shall be between the Customer and the Authorized Partner and not NordLayer, (b) Customer will have no direct payment obligations to NordLayer, (c) Customer’s use of the Services is subject to these Terms.”

• Cancellation method Report an error

  “You can do so via the NordLayer Control Panel in accordance with the following instructions: https://help.nordlayer.com/docs/how-to-cancel-nordlayer-subscription.”

• Last updated Report an error

  “LAST UPDATED: AUG 20, 2026”

• Dsa transparency report Report an error

  “DSA Transparency Report”

Scores citing this record

• The DevOps Engineer European sovereignty
• The IT Lead Deployment, API & administration
• The IT Lead European sovereignty
• The IT Lead Pricing transparency
• The MSP Technician Deployment, API & administration
• The MSP Technician European sovereignty
• The MSP Technician Pricing transparency
• The Operations Manager European sovereignty
• The Operations Manager Pricing transparency
• The Information Security Officer Deployment, API & administration
• The Information Security Officer European sovereignty
• The Information Security Officer Pricing transparency
• The Skeptic Deployment, API & administration
• The Skeptic European sovereignty
• The Skeptic Pricing transparency