Data processing agreement (dpa) — FaceUp

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Facts read from this source

• Deletion on termination Report an error

  “Upon termination or expiration of the Agreement, the Provider must delete or return to the Customer all Personal Data in its possession or control except for one copy for archival and compliance purposes.”

• Encryption modes Report an error

  “User has the option to choose between two encryption modes: ● Standard encryption ● End-to–end encryption”

• E2e keys Report an error

  “In end-to-end encryption, keys are stored and do not leave the user's device and all of the data is encrypted and decrypted only there.”

• Encryption specs Report an error

  “Data are encrypted, both at rest and in transit, using a modern cryptographic cypher, with a minimum 128-bit key for symmetric encryption and a 1024-bit key length for asymmetric encryption.”

• MFA SSO Report an error

  “Our platform supports MFA and enforces strong passwords of our users.”

• Provider Report an error

  “most of the software centered physical security is transferred to our cloud provider, currently AWS.”

• Region choice Report an error

  “When setting up their accounts, users are also free to choose in which region they want to have their primary data stored.”

• SLA Report an error

  “We are open to signing SLAs.”

• Retention customizable Report an error

  “The data retention period can be customized to the specific needs of our clients.”

• Portability Report an error

  “Data can be downloaded at any time in various industry standard formats.”

• AI voice anonymization Report an error

  “The AI Voice Agent applies voice anonymization to Informer recordings to protect caller identity.”

• Call recording retention Report an error

  “Call recordings and transcripts are automatically deleted after 30 days unless otherwise required by law or Customer instruction, or by applicable law.”

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