Terms of service (self-serve subscription agreement) — Cloudflare Zero Trust

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Facts read from this source

• Agreement name Report an error

  “This Self-Serve Subscription Agreement (“Agreement”) is an agreement between Cloudflare (also referred to as “we,” “us,”or “our”) and you, or the Entity you represent, (“you” or “your”) and governs your use of our Services”

• Last updated Report an error

  “Cloudflare Self-Serve Subscription Agreement Last Updated September 12, 2025”

• Scope Report an error

  “This Agreement governs the use of Cloudflare’s cloud-based solutions that are provided as part of a subscription or require a Cloudflare account, along with any software made available by Cloudflare in connection with such services, including software development kits and Cloudflare’s application programming interfaces (“APIs”)”

• Billing methods Report an error

  “By providing a Payment Method you are authorizing us to charge your Payment Method on a monthly, annual, or pay-as-you-go basis, or as otherwise applicable for the fees associated with the Paid Services that you use.”

• Free services Report an error

  “We may offer free or trial versions of the Services (“Free Services”) from time to time.”

• Price changes notice Report an error

  “We reserve the right to change the fees that we charge for the Service, at any time in our sole discretion, provided that we give you at least thirty (30) days’ prior notice of such changes.”

• No refunds Report an error

  “FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM.”

• Taxes Report an error

  “Unless otherwise stated, our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes accessible by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes, except those assessable against Cloudflare as measured by our net income.”

• DPA Report an error

  “Cloudflare will handle such Personal Data in compliance with Cloudflare’s Data Processing Addendum (“Data Processing Addendum”), which is hereby incorporated by reference into this Agreement.”

• Governing law Report an error

  “This Agreement will be governed by the laws of the State of California without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Cloudflare agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco County, California”

• No class actions Report an error

  “YOU AND CLOUDFLARE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.”

• Arbitration administrator Report an error

  “Any arbitration between you and Cloudflare will be governed by the Commercial Arbitration Rules and Mediation Procedures ("AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA.”

• Entity Report an error

  “The Service is offered by Cloudflare, Inc., located at 101 Townsend St., San Francisco, California 94107.”

• Liability cap Report an error

  “IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO CLOUDFLARE TO ACCESS AND USE THE SERVICE IN THE 12 MONTHS PRIOR TO THE CLAIM.”

• Ip indemnification Report an error

  “Cloudflare will defend you against any third party claim brought against you, to the extent that such claim is based on an allegation that a Paid Service, when used as authorized under this Agreement, infringes a United States or European Union patent or registered copyright (a "Claim")”

• Beta services Report an error

  “any Beta Services testing period will expire upon the earlier of one year from the testing start date or the date that a version of the Beta Services becomes generally available without the applicable Beta Services designation.”

• Beta no liability Report an error

  “we will have no liability for any harm or damage arising out of or in connection with any Beta Services.”

• Benchmarking Report an error

  “You are permitted to perform benchmark tests of our Services. If you disclose results of any benchmark tests of our Services performed by you or a third party under your direction, you (i) will include in any disclosure or otherwise make available all information necessary to replicate such benchmark tests”

• Restrictions Report an error

  “(i) use the Services to store or transmit any “protected health information” as that term is defined in 45 C.F.R. 160.103 without Cloudflare’s written consent; or (j) use the Services to provide a virtual private network or other similar proxy services.”

• Free services restriction Report an error

  “(h) process or collect personal or business credit card information on any web property that is receiving Free Services (as defined below);”

• Customer content ownership Report an error

  “You and your End Users (as such term is defined in the Privacy Policy) will retain all right, title and interest in and to any data, content, code, video, images or other materials of any type that you or your End Users transmit to or through the Services (collectively, “Customer Content”)”

• Two factor recommended Report an error

  “For your added security, we strongly encourage you to enable two-factor authentication in conjunction with your Credentials.”

• Termination self service Report an error

  “You may terminate your account at any time through the Service’s account dashboard.”

• Regional terms EU Report an error

  “If you (1) are an individual living in the European Union or are a corporation headquartered in the European Union and (2) have a billing address in the European Union, then the Data Act Addendum, available at https://www.cloudflare.com/legal/data-act-addendum/ forms a part of this Agreement.”

• English version binding Report an error

  “the English language version hosted at the link above is binding for all users of the Service.”

• Changes notice Report an error

  “If a revision materially alters your rights we will use reasonable efforts to contact you, including sending a notification to the e-mail address(es) associated with your account.”

• Sanctions Report an error

  “You will not use the Service for any reason if you or any party that owns or controls you (if you are a legal entity), are subject to sanctions or otherwise designated on any list of prohibited or restricted parties”

• Usage based preauthorization Report an error

  “For Services subject to usage-based billing, we may initiate a pre-authorization on your credit card for the accrued fees at any point during a billing period.”

• Cancellation access Report an error

  “Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing).”

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