Terms of service — Zoom

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• Contracting entity Report an error

  “This Agreement is between you and Zoom Communications, Inc. and its affiliates (“Zoom,” “we,” “us,” or “our”)”

• Effective date Report an error

  “Effective Date: August 11, 2023”

• Refund policy Report an error

  “You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.”

• VAT treatment Report an error

  “Unless otherwise expressly specified by Zoom as required by applicable Law, all prices shown by Zoom and Charges for the Services on your account are exclusive of Taxes and Fees.”

• Late interest Report an error

  “Zoom may collect interest at the lesser of 1.5% per month or the highest amount permitted by Law on any Charges not paid when due.”

• Account sharing Report an error

  “You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing.”

• AI training Report an error

  “Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.”

• Recordings Report an error

  “By using the Services, you authorize Zoom to store recordings. You will receive a notification (visual or otherwise) when recording is enabled.”

• Age restriction Report an error

  “Zoom is not intended for use by individuals under the age of sixteen (16) years old, unless it is through a School Subscriber (as defined in the Zoom Services Description) using Zoom for Education (K-12).”

• Deletion after termination Report an error

  “For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law”

• Safeguards Report an error

  “Zoom will maintain reasonable physical and technical safeguards to prevent the unauthorized disclosure of or access to Customer Content. Zoom will notify you if it becomes aware of an unauthorized disclosure or unauthorized access to Customer Content.”

• Ownership Report an error

  “You retain all ownership rights in your Customer Content subject to any license or other rights granted herein.”

• Service generated data Report an error

  “Telemetry data, product usage data, diagnostic data, and similar data that Zoom collects or generates in connection with your or your End Users’ use of the Services or Software are referred to as Service Generated Data. Zoom owns all rights, title, and interest in and to Service Generated Data.”

• Arbitration Report an error

  “in Section 27, that you and Zoom will arbitrate certain claims instead of going to court and that you will not bring class-action claims against Zoom”

• Beta services Report an error

  “If you use any beta services, products, or software offered or made available by Zoom, then you acknowledge that your use of the services, products, or software are governed by separate Beta Program Terms of Use and not by this Agreement.”

• Msa override Report an error

  “unless you and Zoom have entered into a written Master Subscription Agreement (MSA), in which case such MSA will govern your access to and use of the Services and Software and not these Terms of Service.”

• Software license Report an error

  “Zoom grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license to use the Software in object code format on a compatible device for your internal use only”

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