Source
Terms of service — Rocket.Chat
Checked for Rocket.Chat on 5 Oct 2026
- Page
- https://docs.rocket.chat/docs/customer-terms-of-service
- Checked
- 5 Oct 2026, 04:41 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:66fcf03ab90092cd47baa551958f519107fbe8d5daf3f2854a8de99d8c72fe2f
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Deployment options Report an error
“Rocket.Chat offers two deployment options for its services: Self-Hosted or Cloud Hosting.”
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White label Report an error
“Customer may have the option to 'white label' Rocket.Chat’s Services by rebranding the Rocket.Chat Services with Customer’s branding.”
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End user types Report an error
“Some Rocket.Chat Services may allow Customer to designate different types of End Users (for example, Rocket.Chat Software distinguishes between “Users” and “Guest user”), in which case pricing and functionality may vary according to the type of End User.”
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Open source mit Report an error
“While Rocket.Chat is open source and allows for Customer modifications to its software, please note that our support services only apply to the original code published by Rocket.Chat in its own repositories, as outlined in the MIT License”
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Scope and SLA Report an error
“Support Services are made available in accordance with the Support Level Agreement.”
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Cloud auto upgrade Report an error
“Specifically for our Cloud Hosting, we automatically upgrade Rocket.Chat servers that stay within the supported version range and do not provide versions that are beyond their End of Life term.”
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Ownership Report an error
“Rocket.Chat does not obtain ownership in Customer Data that is submitted to our Services or Software.”
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Self hosted telemetry Report an error
“By default, Self-Hosted Rocket.Chat Services are configured to automatically report usage data to Rocket.Chat.”
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Audit rights Report an error
“Whether the Rocket.Chat Software and Services are Self-Hosted or otherwise, Rocket.Chat reserves the right to audit the Customer's usage of the Rocket.Chat Software and Services in order: (a) to verify that the Customer is in compliance with the terms of this Agreement; and/or (b) for billing purposes.”
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Subpoena notification Report an error
“We may be required to disclose Customer Data to comply with legal obligations, subpoenas, or court orders. However, we will make commercially reasonable efforts to notify Customer if legally permitted.”
18 facts read from this page are not shown because they could not be confirmed on the page as captured.