Terms of service — Xero

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• Data ownership Report an error

  “When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services”

• Anonymised statistical Report an error

  “When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes”

• Multi factor authentication Report an error

  “To help protect our services and your data, we offer added security features such as multi-factor authentication.”

• Bank feeds Report an error

  “Your use of automated bank account feeds enabled by Yodlee from within our services is subject to separate Yodlee terms. If your bank or credit union connects to Xero directly, you may use those feeds instead of Yodlee. Bank feeds are generally offered for free but may have associated charges that we will pass on to you.”

• App store Report an error

  “Depending on your region, you may be able to purchase our services or third-party products through the Xero App Store. When you connect your subscription to an app, you’re responsible for paying all fees and taxes associated with your use of that app.”

• Multi currency Report an error

  “Some of our services, such as our mobile apps or the multi-currency functionality, are available through other companies’ services, such as the Apple App Store or XE.com.”

• Connected platforms Report an error

  “A connected platform is a third-party service (like your bank or financial platform) through which you subscribe to and access our services directly, for example, accounting features embedded within your banking platform.”

• Hosting availability Report an error

  “We strive to maintain the availability of our services, and provide online support, 24 hours a day.”

• Downtime compensation Report an error

  “If you ask us, we may in our discretion provide compensation in the event of any system-wide downtime of our services which is greater than four consecutive hours. Any compensation may be provided on a pro-rata basis and may be in the form of a refund or a credit for a future subscription period (at our option). Compensation requests must be provided in writing to Xero, within 21 days of the downtime occurring.”

• Channels Report an error

  “If you have a problem, we have excellent support articles available through Xero Central that should help you with most situations. If you’ve tried Xero Central and still need help, you can contact our support team by scrolling to the bottom of any support article on Xero Central.”

• Beta services Report an error

  “Occasionally we may offer a feature or a service as an alpha, beta, or a trial. Because of the nature of these services, you use them at your own risk.”

• Retention on termination Report an error

  “Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees.”

• Subscription transfer Report an error

  “You can transfer a subscription.”

• Restrictions on field storage Report an error

  “You also agree not to use free-form fields in any of Xero’s systems or services to store personal data (unless it’s a field explicitly asking for personal data - like a first name or a last name), credit card details, tax identifiers or bank account details.”

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