Privacy policy — found from the homepage — LiveAgent

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Facts read from this source

• GDPR Report an error

  “LiveAgent is fully compliant with the GDPR directive that became enforceable on May 25th, 2018.”

• Two factor authentication Report an error

  “2-Step Verification adds more security to your LiveAgent account. When you have 2-Factor Authentication enabled, any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app.”

• Https encryption Report an error

  “All LiveAgent hosted accounts run over a secure connection using the HTTPS protocol.”

• Tls encryption Report an error

  “Communications between you and LiveAgent servers are encrypted via industry best-practices HTTPS and Transport Layer Security (TLS) over public networks.”

• Secure credential storage Report an error

  “We follow latest best practices to store and protect user login credentials and passwords in the cloud.”

• Ip restrictions Report an error

  “Your LiveAgent Agent panel can be configured to only allow access from specific IP address ranges.”

• API security Report an error

  “LiveAgent REST API is restricted to accredited users based on username and password or username and API tokens.”

• Spam filtering Report an error

  “LiveAgent has an intelligent built in SPAM filter that learns and improves its filtering capabilities continuously.”

• Bug bounty Report an error

  “we have our bug bounty program, by which independent security researches can help us to protect our application”

• Data center certifications Report an error

  “LiveAgent servers are hosted at Tier IV or III+, PCI DSS, SSAE-16, or ISO 27001 compliant facilities.”

• Data center power Report an error

  “Data center facilities are powered by redundant power, each with UPS and backup generators.”

• Data center physical security Report an error

  “Our data center facilities feature a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification with biometric access control, physical locks, and security breach alarms.”

• Regions Report an error

  “LiveAgent hosts data in multiple data centers based on your preference or geographical location in the United States, Europe, and Asia. Customers can choose to locate their Service Data in the US-only or Europe-only.”

• Providers Report an error

  “Physical security, power, and internet connectivity beyond co-location cage doors or Amazon/Linode services are monitored by the facilities providers.”

• Network security Report an error

  “Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS)”

• Penetration testing Report an error

  “LiveAgent also works with third-party security experts and researchers to perform security checks and broad penetration tests.”

• Vulnerability scanning Report an error

  “Network security scanning gives us deep insight for quick identification of out-of-compliance or potentially vulnerable systems.”

• Ddos mitigation Report an error

  “Industry-leading infrastructure is in place to protect against and mitigate the impact of denial of service attacks.”

• Backup disaster recovery Report an error

  “We operate a multi-level backup and disaster recovery strategy. Backups and near real-time snapshots are taken at various intervals and multiple copies are securely stored on different servers.”

• Google API policy Report an error

  “Use of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.”

• Google data collection Report an error

  “We collect Email address of Google users.”

• Google data use Report an error

  “We use it to access mailbox of Google users in order to process their emails into tickets.”

• Google data sharing Report an error

  “We don’t share the information with any 3rd parties.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate European sovereignty
• The Data Protection Officer European sovereignty
• The Shop Operator European sovereignty
• The Integrator European sovereignty
• The Skeptic European sovereignty
• The Support Lead European sovereignty