Security / trust page — found from the homepage — LiveAgent

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Facts read from this source

• GDPR compliant Report an error

  “Yes, LiveAgent is fully GDPR compliant as of May 2018.”

• DPA verification Report an error

  “If you wish for formal verification, you can provide us with your data processing agreement template, which we can return filled and signed.”

• Data centers Report an error

  “Data of our EU customers are stored in our European datacenters located in Germany, UK and Slovakia and are hosted by Linode, Inc.”

• Breach process Report an error

  “We react to data breaches immediately, by notifying affected parties, DPOs and local institutions, according to our internal GDPR guidelines.”

• Retention Report an error

  “We store customers’ data only for the time of using our services or until they request to delete their data.”

• Deletion immediate Report an error

  “When a customer requests deletion of their data, we proceed with the deletion immediately, with no further delay.”

• DPA signed Report an error

  “We sign data processing agreements with each of our sub-processors or sub-contractors.”

• List link Report an error

  “See list of LiveAgent’s sub-processors and subcontractors .”

• Data categories Report an error

  “Name, Email, Phone number, Address, IP Address, Timestamps of actions, Browser Cookies, Additional data collected by customers.”

• No special categories Report an error

  “No, there aren’t any special categories of data.”

• Cross border transfers Report an error

  “Cross border transfers are done within EU or US grounds.”

• Two factor authentication Report an error

  “Two-factor authentication”

• Two factor details Report an error

  “any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app.”

• Https encryption Report an error

  “All LiveAgent hosted accounts run over a secure connection using the HTTPS protocol.”

• Ip restrictions Report an error

  “Your LiveAgent Agent panel can be configured to only allow access from specific IP address ranges.”

• API security Report an error

  “LiveAgent REST API is restricted to accredited users based on username and password or username and API tokens.”

• Spam filter Report an error

  “LiveAgent has an intelligent built in SPAM filter that learns and improves its filtering capabilities continuously.”

• Agent profile deletion Report an error

  “LiveAgent currently supports the deletion of Agent profile information.”

• End user profile deletion Report an error

  “LiveAgent currently supports the deletion of End-User profile information. Owner, Administrators and Agents can delete End-User profiles.”

• Ticket deletion Report an error

  “Tickets can be deleted by following the steps outlined in our support documentation. This article also addresses how to permanently delete tickets.”

• Customer portal profile deletion Report an error

  “Customers can delete their profiles from a Customer Portal by following steps described in our support documentation”

• Right to erasure Report an error

  “LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in LiveAgent application by deleting all tickets and contact data related to your customer.”

• Account deletion email Report an error

  “every LiveAgent account owner has full control over his account and can request to be deleted any time by mail to our support@liveagent.com .”

• Suspension rules Report an error

  “In case trial account is not upgraded to paid plan within 14 days or billing of already upgraded account is failing more than 7 days, account is suspended.”

• Termination timeline Report an error

  “In case account owner doesn’t request to unsuspend his account by email or chat, within next 60 days is account terminated”

• Deletion timeline Report an error

  “Terminated accounts are deleted automatically from our cloud within next 30 days. From this point we don’t have any active data in LiveAgent cloud, we store for another 30 days just cold backup of database.”

• DPA templates Report an error

  “Download LiveAgent’s Data Processing Addendum Template EU (DocX) Download LiveAgent’s Data Processing Addendum Template US (DocX) Download LiveAgent’s Data Processing Addendum Template Asia (DocX)”

• Service data deletion Report an error

  “LiveAgent provides customers the option to delete Service Data that may contain personal data, such as profiles, tickets, images, and attachments, in active LiveAgent accounts.”

• Data access policy Report an error

  “We access customer’s personal information only based on prior request by the customer or with the customer’s approval. In most common cases, it is the customer support team, development team or marketing team.”

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Scores citing this record

• The Agent Advocate Customer data protection
• The Agent Advocate European sovereignty
• The Data Protection Officer Customer data protection
• The Data Protection Officer European sovereignty
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Integrator Customer data protection
• The Integrator European sovereignty
• The Skeptic Customer data protection
• The Skeptic European sovereignty
• The Support Lead Customer data protection
• The Support Lead European sovereignty