Terms of service — found from the homepage — Dotdigital

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Facts read from this source

• GDPR roles Report an error

  “With personal data provided through your use of Dotdigital SaaS Applications and other services we provide, we are a ‘processor’ for the General Data Protection Regulation.”

• Dpf status Report an error

  “Dotdigital complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce and as applicable.”

• Cross border transfers Report an error

  “Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our service or by providing consent to us (where required by law), you agree to transferring information to countries outside of your country of residence, including to the United States”

• Eea representative Report an error

  “these affiliates have appointed Dotdigital B.V. to be our representative within the EEA as necessary. Our representative within the United Kingdom is Dotdigital EMEA Limited.”

• Entity details Report an error

  “Dotdigital is a trading name of dotdigital EMEA Limited (company number: 03762341) whose registered office is at No. 1 London Bridge, London, SE1 9BG.”

• Data sale statement Report an error

  “We do not sell your data to third parties, and the categories of information we collect are listed above in this policy, but for any queries or other requests, please email privacy@dotdigital.com.”

• No automated decisionmaking Report an error

  “We do not carry out any automated decision-making, including profiling, that produces any effect to the rights or freedoms to individuals.”

• AI model training Report an error

  “We also take steps to ensure that personal data is not used to train the third-party AI models.”

• Google workspace API Report an error

  “when connecting Dotdigital SaaS applications to your Google Workspace account using OAuth, we confirm that Google Workspace APIs and the data passed within are not used to develop, improve, or train generalized/non-personalized AI and/or ML models.”

• Retention Report an error

  “In providing services to you, we will hold personal information for as long as we are providing you the services, to comply with our legal obligations, enforce our contracts, resolve disputes, or prevent abuse.”

• Security measures Report an error

  “We have security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those with a genuine business need to know it.”

• Call recording Report an error

  “Dotdigital has a telephone call recording system in operation and may record both outbound and inbound calls. We record calls for quality and training purposes”

• Analytics sales tools Report an error

  “the Dotdigital sales teams use Chorus.ai in connection with Zoom to capture and analyse interactions over calls and virtual meetings.”

• Support ticketing Report an error

  “We’ll keep a record of your enquiry on Zendesk & Intercom, our support ticketing system.”

• Contract storage Report an error

  “We store customer contracts and related personal information within our internal CRM system, and our legal case management system is shared with internal employees on a need-to-know basis via email and Dropbox.”

• Channels Report an error

  “When you contact Dotdigital via phone, email, or live chat to make an enquiry, we collect information, including your personal data, so that we can assist with your enquiry.”

• CCPA rights Report an error

  “if you are a resident of California, California law means you have several important rights free.”

• Identity verification Report an error

  “Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)”

• Unsubscribe timing Report an error

  “If you would like to unsubscribe from any email newsletter, you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 24 hours for this to take place.”

• Whatsapp optout Report an error

  “By providing your phone number, you consent to receive updates and notifications via WhatsApp.”

• Policy published date Report an error

  “This privacy notice was published on the 18th September 2025.”

• Cookie consent Report an error

  “We use a cookie consent tool on our website which notifies you of our use of cookies when you first enter our site”

• Platform description Report an error

  “Dotdigital is a Software-as-a-Service (SaaS) marketing platform that enables companies to create, test, and send data-driven automated campaigns.”

• Group companies Report an error

  “Dotdigital B.V. Dotdigital, Inc. Dotdigital APAC Pty Ltd Dotdigital SA Pty Ltd Dotdigital SG Pte.Ltd Dotdigital Japan Limited Dynmark International Ltd. Dotdigital Poland Sp.z.o.o. Fresh Relevance Ltd (a Dotdigital company) Fresh Relevance Inc. (a Dotdigital company) Social Snowball Holdings, Inc Alia Software Inc”

• Ecommerce connectors Report an error

  “Dotdigital uses several suppliers of integration platforms for clients wanting to link their Dotdigital account to supported third-party e-commerce systems.”

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Scores citing this record

• The CRM Manager Consent, proof & tracking limits
• The CRM Manager European sovereignty
• The Data Protection Officer Consent, proof & tracking limits
• The Data Protection Officer European sovereignty
• The Deliverability Engineer European sovereignty
• The Shop Owner Consent, proof & tracking limits
• The Shop Owner Integrations & API
• The Shop Owner European sovereignty
• The Integrator Consent, proof & tracking limits
• The Integrator European sovereignty
• The Skeptic Consent, proof & tracking limits
• The Skeptic List ownership, import & exit
• The Skeptic European sovereignty