Terms of service — found from the homepage — Crisp

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• Entity Report an error

  “The provider of the Crisp Platform and Services, is CRISP IM SAS, registered at 2 boulevard de Launay in Nantes (44100)”

• Terms language Report an error

  “These terms are also available in English and French.”

• Terms last updated Report an error

  “Last updated: 27 July 2026”

• Agreement documents Report an error

  “These General Terms of Service ("General Terms") are part of the "Agreement" which includes, besides these General Terms, the Service Level Agreement ("SLA"), (for Customers on an Enterprise Plan), and the Data Processing Agreement ("DPA") and its Annexes.”

• Platform domains Report an error

  “to be offered via www.crisp.chat and www.hugo.ai”

• Hugo AI agent Report an error

  “"AI Agent" or "Hugo AI" means the, by Crisp-developed artificial intelligence-powered software agent made available via www.hugo.ai or from within the Crisp Platform”

• AI no training on customer data Report an error

  “Except as expressly agreed in writing, Crisp does not use Customer Data, AI Inputs, or AI Outputs to train or fine-tune the Crisp's artificial intelligence models.”

• GDPR role Report an error

  “Crisp acts as a Service Provider for the Customer and assumes the role, under the European General Data Protection Regulation 679/2016, as 'Data Processor', processing personal data on behalf of the Customer.”

• EU AI act Report an error

  “Under the European AI Act Regulation 2024/1689, and to the extent such requirements apply to the Crisp AI Service, Crisp is the AI system provider, the Data Model Provider is the GPAI model provider, and the Customer is the deployer.”

• No refunds Report an error

  “Crisp does not refund Fees for the use of the Features, or Crisp Platform, whether paid on an annual or monthly basis.”

• Monthly termination Report an error

  “Monthly Subscriptions are entered into without any commitment period and may be terminated at any time from the Site. Termination takes effect immediately upon notice, resulting in the loss of access to the Features of the relevant Plan. The current month remains due and is non-refundable, whether in full or on a pro rata basis.”

• Annual termination Report an error

  “For annual Subscriptions, termination takes effect on the first day following the renewal of the annual Subscription period.”

• Downgrade allowed Report an error

  “During your current and active Subscription term, you are permitted to downgrade at any time unless yearly engagement or enterprise contract.”

• Credits policy Report an error

  “AI and WhatsApp credits will be attributed to your Account and be renewed each month. Unused monthly credits will be lost upon next month renewal.”

• Free trial Report an error

  “Crisp may, at its own discretion, offer the Customer access to certain premium Features in the Crisp Platform on a free trial basis for a limited period”

• Free account Report an error

  “a free Subscription, at no charge, offering access to the Crisp Platform including certain basic Features and functionalities.”

• Deletion on termination Report an error

  “Crisp will delete irreversibly all copies of the Customer and User Account and data”

• Export responsibility Report an error

  “The Customer is sole responsible to export all Customer Data from the Crisp Platform prior to deleting its Account.”

• Third party integrations Report an error

  “Third-Party Features, Plugins, services or connections, including API connections, may be enabled, installed and integrated in the Crisp Platform upon the Customer's own responsibility.”

• Feature addons Report an error

  “additional tool and service enhancements that are made available to the Customer via the 'Plugins' section in the Customer or Workspace Owner Account”

• Channels Report an error

  “which service can be reached via the Crisp Chat Feature on the Website, or from within your account in our platform.”

• B2c excluded Report an error

  “Crisp Services are exclusively reserved for Customers who qualify as professionals within the meaning of the French Consumer Code”

• Third party AI models Report an error

  “The connected Large Language Models, on the other hand, such as Claude or ChatGPT, are defined as 'GPAI' models.”

• Software license Report an error

  “Upon the creation of an Account, the Crisp Software is licensed to you. It it is not sold to you”

• Modification right Report an error

  “We reserve the right to change the fees or billing terms from time to time in accordance with these Terms.”

• Objection to modification Report an error

  “In the event you do not agree to the modification of these Terms, you have the right to cancel the Agreement but not later than 30 days.”

• Workspace deletion irreversible Report an error

  “Consequently, all data within that Workspace, regardless of if exported, will be irreversibly deleted.”