Security / trust page — found from the homepage — HelpCrunch

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Facts read from this source

• EU data stored Report an error

  “We keep all our data on the territory of the EU.”

• Stripe payments Report an error

  “While the payment information is not stored on our servers as it’s kept in Stripe.”

• Permission levels Report an error

  “We also provide an option of permission levels. You can set such permissions for particular teammates to include app settings, billing, user data, and the ability to send or edit messages.”

• Pre chat consent Report an error

  “That’s why we have the checkbox in a pre-chat form of the chat widget, where you can request users to agree with your Privacy Policy before starting a conversation.”

• Profile export Report an error

  “You can export all the personal information that HelpCrunch has about you from the “Account preferences” → “Export profile” at any moment.”

• Rectification SLA Report an error

  “if you need to change any of your personal data or add corrections, chat with us, and we’ll change it within no longer than 30 days.”

• Erasure immediate Report an error

  “Not only that, but we can also delete completely all of your personal information that we have. And we will do it immediately at your request.”

• Account deletion period Report an error

  “if you cancel your account at HelpCrunch, all your personal information will be automatically and permanently deleted in 6 months.”

• Account restore period Report an error

  “It is possible to fully restore it though within 6 months – just log in to your account and renew the subscription.”

• Export formats Report an error

  “Upon a request, HelpCrunch can export your data in a convenient format (CSV, JSON, or XML) and send it to you.”

• GDPR email Report an error

  “In case you have any GDPR-related questions or want to file a request, just email gdpr@helpcrunch.com.”

• Customer CSV download Report an error

  “you can download all the personal information about a customer right from a chat in a CSV format and send it to them.”

• Delete chat Report an error

  “If you press the “Delete chat” button, it will remove their personal information from your database completely and permanently.”

• Agent deletion Report an error

  “After leaving a job at your company, they can request a total removal of their personal information from your database. You can do it in Settings → Team members → Delete.”

• Unsubscribe campaigns Report an error

  “By unsubscribing a client, they will be removed from all your auto and manual messages campaigns, which includes both email and chat notifications.”

• User profile editing Report an error

  “You can manually edit any information that a user provided in a pre-chat form. Just click the corresponding field in a user’s profile and change the customer’s name, email, company, and phone.”

• Anonymous chat retention Report an error

  “all the anonymous chats (those without username, email, phone, or company) are automatically removed for you after 9 months.”

• Authenticated user removal config Report an error

  “For authenticated users, you can choose the time of removal and set it up in Settings → Automations → General:”

• Uptime Report an error

  “Our uptime is 99% meaning that our systems are active almost without a break.”

11 facts read from this page are not shown because they could not be confirmed on the page as captured.