Source
Privacy policy — found from the homepage — Smartsupp
Checked for Smartsupp on 30 Sep 2026
- Page
- https://help.smartsupp.com/en/articles/12647741-data-privacy-gdpr
- Checked
- 30 Sep 2026, 13:20 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:0a6491f2d92e7ab2bce3e5d9abe8c9cf6c7711f1c3369a7dee09a04199918449
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Visitor notification Report an error
“Visitor notification: We show visitors to your website a message that personal data is being processed using the chat box — helping you fulfill your information obligation.”
-
Personal data processed Report an error
“Contact details: name, surname, email address, phone number, or contact details of a social network account”
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Visit data processed Report an error
“Website visit details: URL of pages visited, date and time of visit, technical information (screen resolution, device type, browser type, operating system, etc.), IP address, geolocation data (country and city)”
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Functional cookie ssupp vid Report an error
“ssupp.vid Identifies visitors to your website. We use this to pair a visitor with a conversation when the page is reloaded, so the ongoing conversation does not disappear and visitors can continue where they left off.”
-
Marketing cookie visits Report an error
“ssupp.visits Stores the number of previous visits of the visitor. Based on this, we can target automated messages and Flows more accurately.”
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Marketing local storage visits Report an error
“ssupp_<CHAT_KEY>visits Like the ssupp.visits cookie. This is marketing information that should not be allowed if the visitor does not consent to marketing cookies.”
-
Functional local storage entries Report an error
“Functional Local Storage Name Description Storage _ss.enableSounds Stores the user's preference for whether the chat window should play sounds.”
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Consent storage in widget Report an error
“ssupp_<CHAT_KEY> analyticsConsent / marketingConsent Stores the visitor's consent choices for analytics and marketing made via the chat widget.”
8 facts read from this page are not shown because they could not be confirmed on the page as captured.