Source
Integrations & API — found from sitemap — Dotdigital
Checked for Dotdigital on 30 Sep 2026
- Page
- https://marketing.help.dotdigital.com/en/articles/8592585-api-rate-limits
- Checked
- 30 Sep 2026, 14:57 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:568b0420ff66e6c4381575d62a72dc2ea9707294aee07b890d4d96ce6cee7b00
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Rate limit uptime SLA Report an error
“achieve our target uptime, as specified in our Global Service Level Agreement”
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Rate limit tiers Report an error
“API call rate tiers: Low Medium High Unlimited”
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Rate limit packages Report an error
“Package Rate limit Email & SMS marketing Standard CXDP Enhanced CXDP for partners Enhanced”
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Rate limit low tier Report an error
“Low 35 calls per minute (0.5/sec or 2250/hour) 75 calls per minute (1.25/sec or 4500/hour) 150 calls per minute (2.5/sec or 9000/hour) Applied to the most resource-expensive calls, such as bulk operations.”
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Rate limit medium tier Report an error
“Medium 75 calls per minute (1.25/sec or 4500/hour) 150 calls per minute (2.5/sec or 9000/hour) 300 calls per minute (5/sec or 18,000/hour) Applied to synchronous data updating calls.”
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Rate limit high tier Report an error
“High 1500 calls per minute (25/sec or 90,000/hour) 3000 calls per minute (50/sec or 180,000/hour) 6000 calls per minute (100/sec or 360,000/hour) Applied to calls that are lightweight on resources.”
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Rate limit unlimited tier Report an error
“Unlimited Unlimited Unlimited Unlimited Only used where API calls should never be limited, such as sending premium messages or suppressing contacts.”
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Rate limit flat rate Report an error
“Flat rate 2000/hour 7,500/hour 10,000/hour If the flat rate limit is picked for an API user.”
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Rate limit schemes Report an error
“Flat rate limiting Our original rate limiting. Based on a given number of API calls per hour. Tiered rate limiting Our preferred rate limiting. Based on API calls being in a tier with its own rate limit per minute.”
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Rate limit increase Report an error
“If you’d like to increase your rate limits, contact your Customer Success Manager.”
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Rate limit viewing Report an error
“To view your package's call rate limits in Marketing, select the Account menu icon > Settings > Access > API rate limits.”
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Rate limit window Report an error
“API call rates are measured over one minute with various tiers for different resource demands.”
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Entity Report an error
“Dotdigital, a trading name of dotdigital EMEA Ltd. (company no. 03762341), registered office No. 1 London Bridge, SE1 9BG.”
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