Privacy policy — FaceUp

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Facts read from this source

• Entity US Report an error

  “FaceUp Technology Inc. headquartered at 75 Port City Landing Suite 110, Mt Pleasant, SC 29464, the United States of America, applicable for United States data processing”

• Entity row Report an error

  “FaceUp Technology s.r.o with registered address at Jiráskova 222/18, 602 00 Brno - střed for processing in the rest of the world”

• Applicable laws Report an error

  “We undertake to protect your personal data in accordance with applicable data protection laws and regulations, such as the GDPR, the California Consumer Privacy Act, California Civil Code §§1798.100 et seq., including as modified by the California Privacy Rights Act (“CPRA”).”

• Voice recording retention Report an error

  “Voice recordings are retained for a maximum of 30 days and then deleted.”

• Hotline data retention Report an error

  “For Hotline Services, call recordings, transcripts, and associated logs are retained for a maximum of thirty (30) days from the date of the call, unless a longer retention period is required by applicable law or by the Customer's documented instructions.”

• Storage regions Report an error

  “Available storage regions include EU, US, UAE, and Australia.”

• Centralized features EU Report an error

  “AI-powered features (summaries, analysis): Processed in EU”

• Centralized features US Report an error

  “Automated hotline: Processed in US”

• List location Report an error

  “A current list of our sub-processors is maintained at faceup.com/en/data-processing-addendum (Annex B).”

• AI provider openai Report an error

  “The Hotline Services utilize artificial intelligence technology provided by third-party providers, including OpenAI, to power the AI Voice Agent and generate transcripts. Under our agreement with OpenAI, API data is not used for training OpenAI's models.”

• No sale of data Report an error

  “In no case do we sell, trade, or rent your personal information to anyone, under any circumstances.”

• Transfer safeguards Report an error

  “Standard Contractual Clauses (SCCs): For transfers to the United States and other non-adequate countries, we use EU Commission-approved SCCs (2021/914) and UK International Data Transfer Agreement where applicable.”

• Security measures Report an error

  “encryption of data, use of passwords and other barriers to access user data (multiple levels of system logs, strong password policy) implementation of sufficient physical barriers to enter the premises where the data is stored (access control), automated and manual QA tests, two-factor authentication when logging into the development environment.”

• CCPA response time Report an error

  “We will disclose and deliver the required information free of charge within 30 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 30 days when reasonably necessary and with prior notice.”

• Supervisory authority Report an error

  “Under the GDPR, you have the right to file a complaint with the Office for personal data protection, which is located at Pplk. Sochora 727, 170 00 Praha 7-Holešovice, Czech Republic.”

• Access deletion contact Report an error

  “Users have the right to request access to, transfer of, or deletion of their personal data. Such requests can be made by contacting us via email at support@faceup.com.”

• No automated decision making Report an error

  “We do not make decisions based solely on automated processing that would have significant effects on its users.”

• AI no profiling Report an error

  “We do not use AI processing for profiling or automated decision-making that produces legal or similarly significant effects on Informers.”

Scores citing this record

• The Compliance Officer European sovereignty
• The Compliance Officer Case management & deadline discipline
• The Compliance Officer Legal compliance alignment
• The Compliance Officer European sovereignty
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