Ticketing, queues & SLA — found from sitemap — Crisp

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Facts read from this source

• Routing rules Report an error

  “Crisp's intelligent routing rules solve this by automatically assigning conversations to the right department or agent based on specific criteria.”

• Routing channels Report an error

  “Whether a customer contacts you via email, Instagram, WhatsApp, live chat, or any other platform, their inquiry is routed to the appropriate team instantly.”

• No code workflow builder Report an error

  “Crisp's no-code workflow builder simplifies the routing process, allowing you to create dynamic paths that lead customers directly to the right department.”

• Routing strategies Report an error

  “Round Robin Origin Intent Custom”

• Routing destinations Report an error

  “Customize routing flows to assign specific agents, let inquiries remain open for team pickup, or route them to a private sub-inbox.”

• Inbox collision alerts Report an error

  “With real-time alerts for active responses, it ensures streamlined coordination, eliminates duplicate replies”

• Chatbot department selection Report an error

  “customers can select their preferred department (like Tech or Sales), and the chatbot will automatically direct them to the correct team”

• Supported inbox modules Report an error

  “Autoresponder Take advantage of an automation hub that lets you build workflows to send automated replies to emails. Powered by AI, your autoresponder software continuously learns and adapts, getting smarter every day.”

• Canned messages Report an error

  “Canned messages allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, making them both fast and personalized.”

• Customer satisfaction surveys Report an error

  “Measure satisfaction after each support interaction, right from your shared inbox.”

• Social messaging inbox Report an error

  “Support customers on multiple social media channels with a social messaging inbox built for customer service.”

• Trial Report an error

  “14 days free trial — All Crisp features — No card required”

• Free tier Report an error

  “Get started for free”

• Entity Report an error

  “© 2026 Crisp IM SAS”

• Origin Report an error

  “Made in Europe”

• API Report an error

  “We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.”

• Trustpilot rating Report an error

  “Testimonials 4.5”

• Customer count Report an error

  “10,000 brands are already using Crisp to improve their customer experience.”