Source
Customer data protection — found from sitemap — Crisp
Checked for Crisp on 1 Oct 2026
- Page
- https://help.crisp.chat/en/article/crisp-eu-gdpr-compliance-status-nhv54c/
- Checked
- 1 Oct 2026, 11:32 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:fe9e63403b0e6dc8d50bf80c1c73863448dca7877d56be2e40263d1594e772be
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Legal entity Report an error
“Crisp is operated by Crisp IM SAS, a French limited company, identified as:”
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Data residency Report an error
“All Crisp data is held on servers hosted in the 🇪🇺 European Union. Our Messaging data is stored in 🇳🇱 The Netherlands and our Plugin data is stored in 🇩🇪 Germany. Servers are hosted by DigitalOcean (with a subsidiary in the EU subject to EU law).”
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Third party services Report an error
“Our products rely on other third-party services, owned, developed and operated by Crisp. Namely, Mirage for our AI features (eg. LiveTranslate, MagicReply, etc.).”
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System log retention Report an error
“Crisp collects system logs including IP, user agents and time of connection. They are solely used for debugging and lawful purpose and retained maximum 1 year.”
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Business model no data selling Report an error
“Crisp does not sell, or resell, any kind of user data (whether data described in point 1 or 2 above). The data is not used for advertising (both 1 and 2) or analytics (on 2). Our business model is solely based on paid subscriptions”
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Dsr response time Report an error
“Crisp has set out to reply to all access requests (positively or negatively or when we must forward the request) under 1 week (the legal limit from GDPR is 1 month). We offer this free of charge for our customers (paid and free).”
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Privacy settings Report an error
“Crisp also provides expanded privacy settings aimed at deferring the initialization of a user session until they've directly interacted with the chatbox”
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Backup retention Report an error
“All platform backups are GPG/PGP-encrypted and stored privately, retained for a maximum of 1 week”
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No children services Report an error
“Crisp does not offer online services to children, due to the nature of the service provided (business-to-business).”
8 facts read from this page are not shown because they could not be confirmed on the page as captured.