Channels in one queue — found from sitemap — Deskpro

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Facts read from this source

• Whatsapp ticket conversion Report an error

  “When a customer sends a message to your WhatsApp Business account, Deskpro automatically converts it into a help desk ticket. Your agents respond from inside Deskpro and the reply goes back to the customer via WhatsApp.”

• Whatsapp business account required Report an error

  “You need a WhatsApp Business account. Once that is in place, connecting it to Deskpro takes a few steps inside your admin settings, no developer work required.”

• Whatsapp business API Report an error

  “The integration uses the WhatsApp Business API, so the same account you use for customer communications links directly to your help desk.”

• Whatsapp onpremise available Report an error

  “Yes. WhatsApp ticketing is available on Deskpro Private, which supports on-premise, sovereign cloud, private cloud, and virtual private cloud deployment.”

• Whatsapp outbound templates Report an error

  “For outbound, Deskpro supports custom WhatsApp Message Templates, which let your team initiate conversations or send follow-ups to customers who have previously contacted you.”

• Whatsapp routing automation Report an error

  “You can set up trigger-based routing so that messages are automatically assigned to the right team or agent based on keywords, time of day, customer profile, or any other criteria you define.”

• Whatsapp SLA tracking Report an error

  “SLAs apply, so response time targets are tracked the same way they are on email tickets.”

• Whatsapp omnichannel history Report an error

  “A customer who contacts you via WhatsApp on Monday and sends an email on Tuesday lands in the same ticket history.”

• Whatsapp ticket metadata Report an error

  “Every conversation gets a ticket number, a timestamp, full message history, and whatever automations and SLAs you have set up for that queue.”

• Whatsapp rates page Report an error

  “For information about WhatsApp rates you can see our pricing page.”

Scores citing this record

• The Agent Advocate Channels in one queue
• The Agent Advocate Channels in one queue
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Channels in one queue
• The Shop Operator Channels in one queue
• The Shop Operator Channels in one queue
• The Integrator Channels in one queue
• The Integrator Channels in one queue
• The Skeptic Channels in one queue
• The Skeptic Channels in one queue
• The Support Lead Channels in one queue
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue