Ticketing, queues & SLA — found from sitemap — Freshdesk

Cited by

Facts read from this source

• Archiving trigger Report an error

  “Freshdesk automatically archives tickets that have been closed and are in inactive status for 120 days.”

• Archived readonly Report an error

  “Archived tickets remain accessible to agents and customers as read-only records. Agents, admins, and customers cannot manually unarchive a ticket.”

• Archived reply new ticket Report an error

  “If a customer replies to an archived ticket's email thread, or sends a follow-up email, Freshdesk creates a new ticket instead of reopening the archived one.”

• Archived linked associations Report an error

  “Freshdesk preserves the associations between linked tickets even after archival.”

• Archived export Report an error

  “Note: You can run only one archived ticket export at a time for your account. Wait until you receive the current export file before you trigger the next one.”

• Archived customer portal Report an error

  “Customers can view their archived tickets by logging into the customer portal and selecting Archive in the ticket filter. Customers cannot reply to an archived ticket from the portal.”

• Archived contact profile limit Report an error

  “This view displays up to 30 archived tickets for that contact or company. If more than 30 archived tickets exist, Freshdesk displays an option to export the full list.”

• Archived global search Report an error

  “By default, global search excludes archived tickets. To include them, you must manually update your search settings.”

• Archived permanent delete Report an error

  “Important: Deleting an archived ticket is permanent and irreversible. Freshdesk removes the ticket from the helpdesk completely.”

• Archived reports effect Report an error

  “Archiving does not affect reports. Freshdesk counts archived tickets as closed tickets.”

• Archived automation effect Report an error

  “Automation rules do not run on archived tickets.”

• Archived watchers effect Report an error

  “Agents added as watchers stop receiving notifications once a ticket is archived.”

• Archiving inactive conditions Report an error

  “The ticket receives no new replies or private notes. The ticket properties are not updated.”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Customer data protection
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Customer data protection
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Customer data protection
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Customer data protection
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Customer data protection
• The Support Lead Ticketing, queues & SLA
• The Support Lead Customer data protection