Source

Ticketing, queues & SLA — found from sitemap — Freshdesk

Checked for Freshdesk on 5 Oct 2026

Page: https://support.freshworks.com/support/solutions/articles/50000011587-how-to-use-the-unresolved-tickets-metric-
Checked: 5 Oct 2026, 03:29 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:7adaa213c8254f574c6a02969a96306f803e3bccfb861cd54f990994bcd8e297
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Unresolved tickets metric Report an error

“The Unresolved Tickets metric displays all tickets that are still unresolved as of the end date of the chosen date range.”
Analytics date range required Report an error

“That’s why selecting a time period is mandatory for this metric.”
Underlying data latest status Report an error

“The underlying data always reflects the latest ticket status. If a ticket was unresolved at the end of the selected time period but got closed later, it will still appear in the underlying data as Closed.”
Grouping widget level only Report an error

“Grouping works only at the widget (visualization) level — for example, in line or bar charts. The underlying data view does not duplicate tickets across weeks or months.”
Analytics usage limits Report an error

“usage limits are implemented in Freshservice Analytics, especially on the reporting duration. These limits differ by plan type.”