Knowledge base & deflection — found from sitemap — Freshdesk

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Facts read from this source

• Freddy answers Report an error

  “You can enable your Freddy Self-service bot to understand the intent of your customers in a conversation. You can set up questions and their variations to map them to an answer or a chatbot flow.”

• Intent mapping answer flow Report an error

  “Once you have configured the intent and the variants, you can map it to an Answer, Flow, or both. If you have connected both, then the answer will get triggered first, followed by the flow”

• Training tags Report an error

  “unmapped if they haven’t been mapped to an answer or a flow, unhelpful if they’re marked as unhelpful by customers, and improve coverage if these intents have lesser than five variants”

• Intent statistics Report an error

  “All the intents set up in your account are listed under Questions. You can use this section to keep track of the intent statistics, such as how many times they were sent, how helpful or not helpful they were.”

• Feedback Report an error

  “When enabled, feedback will be triggered after every answer given by the bot. You can also map flows to the Yes and No options.”

• Fallback Report an error

  “Fallback flows will be triggered when the bot is not able to respond to the customer’s question. You can also set up variants to the fallback message.”

• Transfer to answers Report an error

  “Pick the Transfer to answers action”

Scores citing this record

• The Agent Advocate Knowledge base & deflection
• The Data Protection Officer Knowledge base & deflection
• The Shop Operator Knowledge base & deflection
• The Integrator Knowledge base & deflection
• The Skeptic Knowledge base & deflection
• The Support Lead Knowledge base & deflection