Integrations & API — found from sitemap — Freshdesk

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Facts read from this source

• API library configurable reusable Report an error

  “You do not have to pass parameters every time you trigger an API call from a dialog. Instead, you can configure them once in the API library, and reuse them in any of your dialogs.”

• API supported methods Report an error

  “Method: Configure the type of API call you’re looking to make - GET, PUT, POST, DELETE, or a JS function and then pass the payload accordingly.”

• API rest json only Report an error

  “Note: only REST APIs with JSON response is supported.”

• API timeout seconds Report an error

  “Note: API requests will time out after 10 seconds if a response is not received.”

• API test run Report an error

  “you can perform a sample test run by checking the Run Test checkbox, pass test values for the dynamic fields you have configured in the payload (for PUT, POST, and JSON methods), and verify the response headers.”

• API header authorization Report an error

  “Add Headers: You can authorize your APIs in this field and also pass any additional parameters as headers in this section.”

• API response use in conditions Report an error

  “You can use the API’s response both in the body of the condition and in the condition’s value section.”

• API trigger action Report an error

  “Set the Action type to Trigger API”

• API list page features Report an error

  “Search for the APIs that you have already configured View the type of actions set up for the API to perform (GET, POST, etc.) Display when you created the API and when it was last modified. Edit or delete each API, or create new APIs.”

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