Source
Ticketing, queues & SLA — found from sitemap — HelpCrunch
Checked for HelpCrunch on 1 Oct 2026
- Page
- https://docs.helpcrunch.com/en/channels/helpcrunch-email-ticketing
- Checked
- 1 Oct 2026, 11:42 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:91a4f4600641300c257bf5e40fc07848b7c899b2cfc731387ff95d09d2acc6db
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Unified ticketing model Report an error
“HelpCrunch does not use a separate ticketing module for email support. Instead, it follows a “chat as a ticket” approach: every customer conversation acts as a ticket, while live chat and email are communication channels within the same thread.”
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Chat to email continuation Report an error
“A customer can start a chat conversation through your website chat and then go offline. The agent can continue conversation by switching to email and sending a follow-up directly from the same chat window.”
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Departments Report an error
“Go to Settings → Team → Departments and create the following departments”
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Assignment rules Report an error
“Assignment rules are available on the Pro and Unlimited plans.”
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Assignment rules fields Report an error
“Assignment rules can use the following email fields: Email from identifies the sender. Email to identifies the company address that received the original email. Email subject checks the subject line for specific words or phrases.”
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Custom email domains Report an error
“Go to Settings → Team → Custom Email Domains, add the required email addresses, and verify your domain by adding the provided DNS records.”
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Departments report limitation Report an error
“The report is based on department assignment. If a ticket is assigned directly to an individual agent without a department, it will not be included in the Departments report.”
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Ticket management tools Report an error
“Each conversation can be managed using assignees, departments, statuses, tags, internal notes, custom inboxes, assignment rules, search, filters, and performance reports.”
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Multiple email addresses Report an error
“Multiple business addresses, such as support, sales, billing, or partnerships, can be forwarded to HelpCrunch and managed from one shared inbox.”
3 facts read from this page are not shown because they could not be confirmed on the page as captured.