Knowledge base & deflection — found from sitemap — HelpCrunch

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Facts read from this source

• Kb add article Report an error

  “Open your category and press the 'Add new' button and select the 'Article' option from the drop-down list to add a new article.”

• Kb wysiwyg editor Report an error

  “We've built a beautiful WYSIWYG editor to make it as simple as possible to edit your newly created articles.”

• Kb editor title description Report an error

  “Start with the title and description as they are what your customers will see before they even open the article.”

• Kb editor editing options Report an error

  “Bold/Italics Headings and subheadings Paragraph font size URLs Quotes Anchor menu Paragraph line height Text alignment Lists Advanced notes”

• Kb draft mode Report an error

  “All articles are in the 'Draft' mode by default. Drafts are only visible for your team members inside your HelpCrunch dashboard.”

• Kb publish status Report an error

  “To publish your article, hit the status menu and change the article's status to 'Public'. Don't forget to press the 'Save article' button after this to save your changes. You can hide the article from customers any time by switching its status back to 'Draft'.”

• Kb preview Report an error

  “If you want to see how your article will look when published, press the 'Preview' button in the top menu.”

• Kb article settings Report an error

  “You can change the article's name and description there but more importantly you can change its URL slug and move it to another category or section.”

• Kb SEO social settings Report an error

  “You can also edit your article's SEO and social media settings under 'Advanced Settings'.”