Ticketing, queues & SLA — found from sitemap — Intercom

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Facts read from this source

• Ticket assignment limits Report an error

  “You can set different assignment limits for tickets and conversations separately, giving you more granular control over how work is distributed to your team.”

• Ticket assignment limits settings path Report an error

  “Go to Settings > Inbox > Assignments.”

• Ticket assignment limits toggle Report an error

  “You can enable or disable ticket assignment limits using a toggle in your workspace settings. When disabled, tickets and conversations share the same assignment limit as before.”

• Ticket assignment limits prerequisite Report an error

  “Ticket assignment limits only take effect when "Exclude tickets from workload management" is turned off.”

• Teammate ticket limit Report an error

  “Each teammate can have their own ticket assignment limit, separate from their conversation limit.”

• Assignment behavior independent Report an error

  “A teammate at their conversation limit can still receive tickets (and vice versa) as long as they haven't reached their ticket limit.”

• Assignment priority logic Report an error

  “Assignment priority still follows balanced assignment logic (least assigned, then last assignment date).”

• Limit per ticket type Report an error

  “No, the limit applies to all tickets regardless of ticket type.”

• Ticket assignment limit beta Report an error

  “Ticket assignment limit is still in beta. Please reach out to our support team for assistance!”

• Teammate table features Report an error

  “Ticket assignment limit Conversation assignment limit Team inboxes Filtering by ticket assignment limits Bulk update actions for ticket limits Export functionality including ticket limit data”