Channels in one queue — found from sitemap — Intercom

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Facts read from this source

• Shared inbox reply Report an error

  “Centralize emails so teammates can respond directly from the inbox.”

• Outbound from custom domain Report an error

  “Use a custom domain for replying to customer emails and sending proactive support emails.”

• Default shared domain Report an error

  “Intercom uses the intercom-mail.com shared domain for initial setup and testing, this configuration isn't recommended for long-term use due to potential deliverability risks.”

• Personal email not supported Report an error

  “You must enter a work email. Emails forwarded from a personal email address with domains such @gmail.com or @outlook.com aren't supported.”

• Forwarding verification required Report an error

  “Verifying your automatic forwarding setup is an essential step and cannot be skipped”

• Mailing list forwarding not supported Report an error

  “We do not support forwarding from mailing lists like Google Groups, so we are unable to verify these email addresses. This also applies to outbound sending from these addresses.”

• Dkim spf dmarc authentication Report an error

  “To achieve this, we use DKIM to sign the messages we send on your behalf.”

• Messenger required for outbound email Report an error

  “The Messenger must be installed on your website or app for outbound email functionality to work properly.”

• Dns records required Report an error

  “you will need to sign into your domain provider then add the three DNS records provided”

• Entri auto dns Report an error

  “You can add the records automatically through Entri, a third-party tool which will add the records to your DNS”

• Valimail dmarc reporting Report an error

  “you'll have the option to set up DMARC reporting using our recommended third-party partner, Valimail”

• Dns provider guides Report an error

  “Authenticating your domain via Cloudflare”

• Dmarc google yahoo requirement Report an error

  “From the 1st February 2024, it will be required by Google and Yahoo if you are sending more than 5,000 emails per day.”

• Spf handled by intercom Report an error

  “No, Intercom handles that for you. Emails sent from Intercom include a return-path header.”

• Dedicated ip not available Report an error

  “Dedicated IP addresses aren't available on Intercom. All email is sent through shared IPs with strict performance monitoring to maintain healthy deliverability across the platform.”

• Ip allowlist not required Report an error

  “No. Intercom's email infrastructure uses shared IP pools that rotate and are managed across many customers — there is no dedicated or static IP (or IP range) assigned to your workspace for email sending.”

• Custom smtp not supported Report an error

  “Intercom doesn't support connecting a custom Simple Mail Transfer Protocol (SMTP) server.”

• Deliverability notifications Report an error

  “Teammates can be notified if there are any email deliverability issues with this workspace in Settings > Channels > Email > Email settings.”

• Sending reputation monitoring Report an error

  “At Intercom we also use a variety of tools such as 250ok, MXToolbox, Microsoft SNDS, and Google Postmaster to monitor our sending reputation.”

• Default from address Report an error

  “Email notifications are sent from the default email address selected in Settings > Channels > Email > Email settings.”

• API ip ranges Report an error

  “This is different from the IP ranges Intercom publishes for outbound API traffic (webhooks, Canvas Kit, Data Connector callouts)”