Knowledge base & deflection — found from sitemap — Intercom

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Facts read from this source

• Help center 24 7 self serve Report an error

  “With Help Center, you can create articles which enable customers to self-serve and find support 24/7.”

• Article editor rich content Report an error

  “You can add content (such as images, videos, and tables) by using the toolbar at the bottom of the editor.”

• Zendesk sync import Report an error

  “If you’ve already got help content in Zendesk, you can sync or import it to your Intercom Help Center in a few clicks. There’s no coding required and we’ll retain your site structure for you.”

• Articles require collection Report an error

  “Once you’ve written your first few articles, you need to group them into collections to publish them on your Help Center (articles are only visible on your Help Center if they’re in a collection).”

• Multi help center Report an error

  “Customize your Help Center to match your brand or use multi-help center for various products/brands.”

• Fin AI agent articles Report an error

  “Fin AI Agent can use your public articles to hold conversations and provide AI answers.”

• Messenger article browsing Report an error

  “Your users or visitors can search for and view articles right inside your Messenger without having to start a conversation.”

• Pre conversation search requirement Report an error

  “You can also require your customers to search your Help Center before starting a conversation.”

• Help center embedding restricted Report an error

  “It is not currently possible to embed your Help Center articles onto your own website, as access is restricted to Intercom only. However, article data can be retrieved by using the REST API, and then the retrieved data can be used on your website.”

• Article reactions Report an error

  “Reactions let you measure how helpful your articles are. When a customer finishes reading your article, they can let you know whether it answered their question by reacting with a happy, neutral or disappointed face.”

• Articles report Report an error

  “The Articles report lets you see how helpful your content is, how it can be improved, and what’s missing.”

• Search topic gaps Report an error

  “You can quickly gain inspiration for what to write next by viewing the topics your customers searched for most, but didn’t find.”

• Article usage in conversations Report an error

  “Teammates can also insert articles in inbox conversations, send them in outbound messages, and use them to power Fin AI Agent and Copilot 💪”