Source
Ticketing, queues & SLA — found from sitemap — LiveAgent
Checked for LiveAgent on 1 Oct 2026
- Page
- https://support.liveagent.com/897427-Tickets-management
- Checked
- 1 Oct 2026, 11:45 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:237e26fa611e094f59f6b7320ff846e3d961e97d640f79b2d77bcc7a5a3ce094
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Ticket sources Report an error
“The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.”
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Ticket statuses Report an error
“In LiveAgent there are the following statuses available: New The New status is assigned to a newly created ticket from an email (not evaluated as spam), a contact form, a social media and messaging apps message, an unanswered call, or a missed chat”
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Ticket tags Report an error
“Tags are labels attached to tickets that are primarily used to organize and categorize tickets, but can also offer a preview of the ticket’s content from the Tickets grid directly.”
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Split ticket Report an error
“you may want to split the message which will create a duplicate in a new ticket that you can then assign to the appropriate agents or departments”
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GDPR customer ticket deletion Report an error
“To comply with GDPR, LiveAgent provides the ability to delete data related to a specific customer upon their request. This includes deleting all tickets of a customer from the application.”
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Description Report an error
“LiveAgent is an integrated customer support software, ticketing system, live chat, social helpdesk and voice helpdesk.”
6 facts read from this page are not shown because they could not be confirmed on the page as captured.
Scores citing this record
- The Agent Advocate Ticketing, queues & SLA
- The Agent Advocate Channels in one queue
- The Agent Advocate Customer data protection
- The Data Protection Officer Ticketing, queues & SLA
- The Data Protection Officer Customer data protection
- The Shop Operator Ticketing, queues & SLA
- The Shop Operator Channels in one queue
- The Shop Operator Customer data protection
- The Integrator Ticketing, queues & SLA
- The Integrator Channels in one queue
- The Integrator Customer data protection
- The Skeptic Ticketing, queues & SLA
- The Skeptic Channels in one queue
- The Skeptic Customer data protection
- The Support Lead Ticketing, queues & SLA
- The Support Lead Channels in one queue
- The Support Lead Customer data protection